Current Headlines
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GTPL Hathway Limited Enhances Its Customer Experience With GIVA, An AI-Powered Chatbot
4/26/2024
GTPL Hathway Limited, India's largest Multi-System Operator (MSO), unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities.
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8x8’s Latest Platform Innovations Enable Organizations To Bridge Customer Experience Gaps And Deliver Superior End-To-End Customer Engagement
4/25/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today highlighted the latest enhancements to the 8x8 integrated cloud contact center and unified communications platform.
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Global Insurance Provider Selects 3CLogic To Streamline AI And Contact Center Capabilities With ServiceNow
4/25/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort.
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Protocall Services Partners With EMR Provider Titanium
4/24/2024
For over 30 years Protocall's behavioral health contact center, HelpNow, has set industry standards for round-the-clock access to high-quality crisis care. Received calls are documented within Protocall's custom database and sent to the caller's care provider.
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automotivemastermind Enhances Mastermind's Connectivity Through Tekion Integration
4/23/2024
automotiveMastermind, the automotive industry's trusted data and technology provider, will integrate its Mastermind technology with Tekion, innovator of the first and fastest cloud-native automotive retail SaaS platform, Automotive Retail Cloud (ARC).
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Leveraging Ansa's technology, Sweetfin Launches Customer Wallet
4/23/2024
Ansa, the fintech infrastructure solution enabling merchants to launch branded customer wallets, today announced its new partnership with Sweetfin, the chef-driven, premium poke bowl concept based in Los Angeles.
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TTEC And Bright Software Unveil AI-Enhanced Learning Solution To Elevate Contact Center Associate Performance
4/23/2024
TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) and AI technology and services innovator and Bright Software, Inc., a global leader in immersive learning and simulation technology, today announced a strategic alliance to dramatically improve contact center associate performance and engagement.
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Playvox Brings New Integrated Workforce Management Solutions To Freshworks Customer Service Applications
4/23/2024
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
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SugarCRM And Liferay Partner To Support Digital Business Communities Via DXP Solution Seamlessly Integrated With SugarCRM
4/22/2024
SugarCRM, provider of the award-winning AI-driven sales automation platform, announced a new technology partnership with Liferay, here today at Hannover Messe, the world's leading industrial trade fair.
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NHTrust Selects Wealthbox For Firmwide CRM Software Implementation
4/17/2024
Wealthbox, the highest-rated CRM software for financial advisors, today announces a new firmwide CRM agreement with NHTrust. With $1.4B in AUM, NHTrust advises individuals, trusts, and nonprofits, and operates offices throughout New Hampshire.