Buyer's Guide - Company Information

Concerto Software
6 Technology Park Drive
Westford,  MA  01886
UNITED STATES
978-952-0200
978-952-0201
Candace Berman or Mary Monat
Products
  • Automatic Call Distribution (ACD)
  • Computer Telephony Integration (CTI)
  • Interactive Voice Response (IVR)
  • Software - Call Center
  • Software - Workforce Mgmt
Keywords

ACD, analytics, best time to call, call center, CIM, contact center, customer interaction, Email, Inbound, IVR, multichannel, multimedia, Outbound, Outbound Dialing, Performance Optimization, Predictive Dialer, Predictive Dialing, proactive customer care, self-service, Skill Based Routing, unified, Web Chat.