Buyer's Guide - Company Information

Envision
520 Pike Street
Suite 1600
Seattle,  WA  98101
UNITED STATES
206-225-0800
206-225-0801
Melissa Cole
Products
  • Monitoring and Recording
  • Quality Management
  • Software - Call Center
  • Software - Help Desk
  • Software - Workforce Mgmt
Keywords

agent, agent desktop, agent development, agent evaluating, agent evaluation, agent focus, agent optimization, agents, analytics, browser-based, browser-based reporting, call logging, call monitor, call monitoring, call recording, Click2Coach, Click2Coach MultiSite, coaching, coaching tools, computer-based training, computer-telephone integration, computer-telephony integration, CRM, CSR, CSR Coaching, CSR Training, CTI, customer service, customer service representative, e-learning, e-mail monitoring, e-mail recording, elearning, envision, envision telephone, envision telephony, envision telephony inc., evaluation, feedback, global coaching, global management, global reporting, global training, information delivery, intelligent delivery, logging, monitoring, motivation, multi-site coaching, multi-site management, multi-site reporting, multi-site training, new hire training, on demand training, on-the-fly training, ongoing coaching, ongoing training, online desktop, online evaluation, online reporting, online training, online training delivery, performance optimization, quality monitor, quality monitoring, real-time data, real-time information, real-time reporting, recording, reporting, screen capture, training, training delivery, training videos, video clips, web chat recording, web-based reporting, windows 2000, windows NT, workforce optimization.