08.04.10 -- Advance In Customer Care Technology Introduced By Interactions

August 4, 2010

Industry News
	Advance In Customer Care Technology Introduced By Interactions
	CyberDefender Integrates New IVR, ACD, And CX Technologies In Call Centers To Support Company Growth
	Leading Customer Service Experts To Speak At Fifth Annual inContact User Conference
	vtiger Delivers True Open Source CRM In The Cloud
	PBworks Pioneers Collaborative CRM With New Salesforce.com Integration
	Akvelon Inc., Updates Global Search For Microsoft Dynamics CRM 4.0
	Parallels And SugarCRM Announce Parallels APS Certification For Sugar 6: CRM Made Simple
	Nicor National's Call Center Recognized For Providing 'An Outstanding Customer Service Experience' For Fourth Consecutive Year
	Merrill Lynch Receives Customer Relationship Management Excellence Award From Gartner And 1To1 Media
	Nexidia Enhances Contact Center Product Portfolio
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Call Centers Deliver Critical Service And Revenue Opportunities For Retailers
Call centers are playing an increasingly important role as a critical touch point with consumers. As customer conversion and sales become a greater challenge, many retailers are revisiting their call center strategy.
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