GlassHouse Technologies Opens New Customer Support Services Call Center
FRAMINGHAM, Mass. --(Business Wire)-- GlassHouse Technologies, a leading independent IT infrastructure consulting and services firm, today announced the opening of their new, upgraded call center in Cary, North Carolina. The facility is the primary call center for Customer Support Services (CSS) clients worldwide. It features 14,000 square feet of space and an upgraded communications system.
Since 2004, when GlassHouse launched its CSS offering, clients have been receiving best-in-class call center, field service and global logistics solutions. CSS supports client technologies including primary storage, clustering technology, disk backup storage, SAN management, tape virtualization software, switch and network products and associated OS and application software. Services are modular, allowing vendors to choose levels of service to meet their customer support needs. Today, GlassHouse supports thousands of end-users worldwide with Level 1 and Level 2 call center support, 600 logistics locations and 20,000 field services representatives; all supported by 7x24 operations.
"We are expanding our services and support footprint around the world in response to customer demand and the tremendous growth we've experienced over the past two years," said Andy Norman, chief operating officer. "We continue to offer technology companies a cost-effective way to quickly add capacity while providing their customers superior support with a global reach."
About GlassHouse
GlassHouse Technologies is a global provider of IT infrastructure services enabling organizations to consolidate, virtualize and manage their IT environments. GlassHouse delivers services through TransomSM, a unique delivery framework comprised of proprietary software tools, methodologies and domain expertise. We reduce costs, decrease risk and improve service levels by providing measurable results and vendor independent solutions. GlassHouse focuses on the storage/data protection, virtualization and data center markets.
About Customer Support Services
GlassHouse Customer Support Services (CSS) allow companies to outsource their technical support and customer support services. Our technical experts offer the flexibility to choose the support options that best fit an organizations needs. GlassHouse CSS offerings include call center support, worldwide field service, logistics storage and distribution support, implementation programs, managed services and phone home support.
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