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Featured Article
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Get A Jump On Vacation Scheduling
By Bob Webb, VP Sales, Pipkins, Inc.
With summer holidays right around the corner, how can call centers be prepared for last-minute changes that occur with agent scheduling? This is a problem that all centers face. It can be especially challenging for those without an automated solution for agent scheduling. Typically, last-minute staffing problems require call center supervisors to manually create, print, and distribute new intra-day schedules, talk to agents individually to solicit overtime hours, and so on.
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