Articles

RSS

Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, recently announced that they will participate in four At-Home Agent Seminars designed to educate companies about the use of at-home call center agents. The interactive workshops, facilitated by Michele Rowan, former VP of Global Performance Management for Hilton Hotels, will teach proven strategies and best practices to companies considering the at-home model, currently in pilot, or expanding their existing model. Pipkins, provider of advanced software for at-home agents, will present innovative tools for at-home agent scheduling that significantly reduces supervisor intervention and allows agents to self-schedule.

Many companies are using at-home agent models because of reduced operating costs, including lower starting wages and reduced benefit, facilities, and support staff costs. At-home agents also translate to increased revenue, as well as improved agent retention and customer loyalty. Workshops include various topics such as building your strategic analysis, operationalizing your plan, recruitment and hiring, and how to build an effective pilot program. A 200-page step-by-step implementation guide as well as a 30-minute consultation with Michele Rowan is included. For more information, visit www.gohome.us.com/at-homeworkshop.

Dates and locations for the workshops are:

• May 18 – Washington, DC
• July 15 – San Francisco, CA
• August 19 – Denver, CO
• October 12 – Dallas, TX

About Pipkins Inc.
Pipkins Inc., founded in 1983, is the leading supplier of workforce management software and services to the call center industry. Vantage Point, Pipkins' premier product, is the most accurate forecasting and scheduling tool on the market and enables managers to solve the complicated operational issues in today's multi-faceted call center environment. Pipkins' systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri. For more information, visit www.pipkins.com.

SOURCE: Pipkins, Inc.