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04.07.10 -- Retailers Transform Connected People Into Customer Relationship Agents

April 7, 2010

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Featured Article
Retailers Transform Connected People Into Customer Relationship Agents
By Microsoft Dynamics
How well do your sales associates and customer service team actually know your customers? Do they approach each customer encounter as a simple stand-alone transaction or as one element in a multifaceted relationship? Do your customers shop with you just occasionally, when they happen to be "in the neighborhood?" Or do they visit you first when they shop?

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