CURRENT HEADLINES

  • Adobe Systems, HP And Oracle Top TechNavio's List Of Key Vendors In The Global SQM And CEM Market

    TechNavio, a tech-focused research firm, has published a list of the Top 17 Companies in the Global Service Quality Management (SQM) and Customer Experience Management (CEM) Market. SQM and CEM software are analytics tools used to compare customer expectations with the actual performance of a product or service, and gather customer insights through social networking sites to enable organizations to take appropriate action

  • Alorica Recognized In Gartner 2014 Magic Quadrant For Customer Management Contact Center BPO

    Alorica, a worldwide leading provider of customer management outsourcing solutions, recently announced that it has been named in the Gartner Magic Quadrant for Customer Management (CM) Contact Center Business Process Outsourcing (BPO) by TJ Singh and Brian Manusama. Gartner has again recognized Alorica as a Visionary for its strong client and employee relationships, as well as its leadership vision and execution capabilities

  • Memphis Grizzlies Partner With Green Beacon Solutions To Implement Microsoft Dynamics CRM

    Green Beacon Solutions, a leading provider of Microsoft Dynamics customer relationship management (CRM) and enterprise resource planning (ERP) solutions, and business technology consulting and managed services, recently announced a strategic digital & database partnership with the Memphis Grizzlies NBA Basketball Team to implement Microsoft Dynamics CRM Online

  • Yardi Unveils New CRM Solution For Senior Living Industry

    Yardi announced recently the release of its new Yardi Senior CRM product, an advanced customer relationship management solution built into the Yardi Voyager Senior Housing platform and integrated with all the Yardi Senior Living Suite products

  • Merkle Partners With Adobe To Deliver Best In Class Digital Marketing Solutions For Customers

    Merkle , a leading technology-enabled, data-driven customer relationship marketing (CRM) firm and the nation’s largest privately held agency, recently announced a strategic partnership with Adobe, the recognized leading provider of digital marketing solutions. Merkle will include Adobe Marketing Cloud solutions into its CRM offering, creating a robust marketing automation solution

  • E Source Announces Top Utilities In Large Business Customer Satisfaction

    Every year, E Source conducts a survey of utilities’ largest business customers to assess their most important needs and how well their energy providers are meeting those needs

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