CURRENT HEADLINES
-
Clearcover Launches Generative AI Insurance Tool To Expedite Claims Processing And Improve Customer Experience4/8/2024
Clearcover, a next-generation car insurance company, announces the launch of its revolutionary generative AI solution that further digitizes statement collection, significantly streamlining the insurance claims process and customer experience.
-
Merkle Launches Global Messaging Solution4/8/2024
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of Intelligent Messaging, its end-to-end messaging solution, to create unified brand experiences across touchpoints and channels by blending AI assistance and human interaction.
-
Veeva Vault CRM Now Available For All New Customers4/1/2024
Veeva Systems (NYSE: VEEV) today announced that multiple early adopters are live on Vault CRM, which is now the go-forward solution for all new customers
-
Intradiem And CommunityWFM Announce Strategic Partnership To Deliver Exceptional Agent And Customer Experiences3/26/2024
Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership.
-
Talkdesk Announces A Deepening Partnership With Verint To Help Contact Centers Increase Customer Experience Automation And Better Manage Workforce Needs With Artificial Intelligence3/25/2024
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced today at Enterprise Connect 2024 an expanded partnership with Verint to provide automated workforce management (WFM) to contact centers with a new Verint Workforce Management for Talkdesk offering.
-
Centric Selects Prodapt To Accelerate Customer Acquisition & Transform Customer Experience3/20/2024
Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience.