• Workforce Management Tools Needed For Remote Agent Success

    There are three primary reasons for remote agents: lower contact center costs; improved customer service; and, improved employee satisfaction and retention. Operating costs associated with remote agents include lower starting wages and reduced benefits, less need for brick and mortar facilities and support staff, increased labor pool with flexible scheduling options, and reduced training costs associated with increased agent retention. By: Bob Webb, Pipkins, Inc.

  • Volaris Announces 50 Million Transported Customers Milestone

    Volaris, the ultra low cost Mexican airline with the most extensive route network servicing Mexico and the US, announced recently that nine years after having started operations, the carrier has now reached a record 50 million transported Customers, of these 43 million are domestic passengers and 7 million are international passengers

  • Stratasys Strengthens Its Position And Commitment To German Speaking Region

    Stratasys Ltd., a global leader of 3D printing and additive manufacturing solutions announced it has acquired a key German channel partner, RTC Rapid Technologies GmbH

  • Zoho Launches Zoho Forms

    Zoho recently launched Zoho Forms, an intuitive cloud-based application that enables non-programmers to create and share mobile and web forms

  • Sitel Opens New Site And Brings More Than 1,000 Jobs To Pompano Beach

    Sitel, a leading global customer care provider, recently announced it will open a new customer experience center in Pompano Beach, creating more than 1,000 new full-time career opportunities

  • hybris And Acquia Partner To ‘Democratize’ Software Development

    Recently hybris software, an SAP company, and Acquia, the digital experience company, announced a partnership to transform how companies improve the way they engage with today’s digital consumer

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