Allegiance VoCFusion 2012 With Keynote By Tony Hsieh Of Zappos Explores The Power Of Customer Insight
- Three-day Voice of Customer event packed with 60 workshops, inspiring keynote speakers and peer networking opportunities -
Leading companies and industry experts will gather to explore the power of customer insight at the upcoming VoCFusion 2012 on May 14 to 17, 2012 at the Cosmopolitan Hotel in Las Vegas. Sponsored by Allegiance, Inc., a provider of VOCi (Voice of Customer Intelligence) technology and services, VoCFusion offers inspiring speakers, informative workshops, peer networking, and panel discussions about how organizations can gain and apply customer intelligence to fuel financial and operational growth across the entire organization.
Voice of Customer (VOC) is the convergence of customer experience, surveys, feedback management, analytics and market research relating to customer retention, loyalty and satisfaction. VoCFusion covers all of these areas in three days, with more than 60 sessions that include keynote presentations, panel discussions, case study presentations, workshops, hands-on training and industry certifications.
Keynote Speaker Tony Hsieh, CEO of Zappos, will lead the event with a presentation on the various ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Hsieh will also talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags, and other product categories.
Speakers include Jennifer Beyer, VOC/CX best practices expert, Andrew McInnes, customer experience expert, Jim Bampos, VP of Quality at EMC, Bruce Temkin, managing partner of the Temkin Group, Dr. Gary Rhoads, employee and customer engagement strategist and best practices expert, and other leaders in social media and feedback, services and support, and CRM.
VOCFusion 2012 also includes presentations from the following companies: Oracle, JetBlue, Nicor National, Symantec, VMWare, OnePoint Mobile, WayPoint Group, uSamp panel solutions, and Equifax. Allegiance thought leaders and breakout sessions will cover government VOC, CX best practices, survey design, data visualization, data analytics, and B2B and B2C program design. In addition, expert instructors will launch the industry’s first VOC certification program.
“At Allegiance, we are seeing an evolution in the Voice of Customer (VOC) industry to customer intelligence, which uses customer analytics, including predictive analytics, to move financial and operational needles,” said Adam Edmunds, CEO of Allegiance. “VoCFusion is the largest and fastest growing VOC conference, and the only one bringing together like-minded VOC professionals, experts and thought leaders who recognize this strategic opportunity.”
Registration and Information: To register for VoCFusion 2012, to find out more about this year's speakers, and to see the conference agenda, please visit http://www.VoCFusion.com.
SOURCE: Allegiance, Inc.