News | November 24, 2010

AltiGen Announces MaxCS Contact Center For Microsoft Lync Server 2010

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San Jose, CA (Marketwire) - AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN), the leading provider of integrated Microsoft-based unified communications solutions, announces MaxCS Contact Center for Microsoft Lync Server 2010.

MaxCS Contact Center for Microsoft Lync Server 2010 enables a robust Microsoft unified communications solution by delivering Automatic Call Distribution, Skills Based Routing, IVR, Call Recording, and Advanced Reporting.

"For companies looking to deploy Microsoft unified communications technologies, AltiGen's MaxCS Contact Center offers a complete ACD solution for Lync," said Niel Levonius, director of corporate strategy for AltiGen Communications. "Having been certified via Microsoft's Open Interoperability Program for Office Communications Server 2007 R2, and as a charter member of Microsoft's Technology Adoption Program for Lync Server 2010, AltiGen is uniquely able to deliver Contact Center applications tightly integrated with Lync Server 2010."

The upcoming release of AltiGen's MaxCS Contact Center for Lync will provide the following increased capabilities to contact center users:

  • ACD & Skills Based Routing Engine: Supports 5 to 500 agents and 64 workgroups per application server. The 100% software-based solution supports virtualization and has easy-to-understand pricing. Also supports integrated interactive voice response (IVR), support for remote agents, and simultaneous logons to multiple work groups.
  • MaxAgent Unified Desktop Client: A desktop client application that includes Lync client integration for a seamless contact center experience for workgroup agents. It provides real-time personal and work-group performance statistics, queue monitoring, CRM integration, work-group logon/logoff, and work-group voice mail.
  • MaxSupervisor: A feature rich desktop tool for call center supervisors to effectively manage their work-group queues with real-time work-group and agent performance reporting, silent monitoring, supervisor coaching, barge-in capability, and customize queue alerts.
  • Call Recording: Fulltime, centralized call recording for MaxCS Contact Center for Lync workgroup agents.

About AltiGen Communications
AltiGen Communications, Inc. (OTCQX: ATGN) (PINKSHEETS: ATGN) is a leading provider of 100 percent Microsoft-based VoIP business phone systems and unified communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 200 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

SOURCE: AltiGen Communications, Inc.

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