Enterprise Routing Solution
Source: Genesys
Enterprise Routing balances the delivery of an enhanced customer experience with today's necessary operational efficiencies.
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Enterprise Routing balances the delivery of an enhanced customer experience with today's necessary operational efficiencies. Customer data and interaction history and determined business priorities are used to make real-time contact center routing decisions. Each interaction is delivered along with relevant information to the right available agent to effectively meet customer's needs or to engage them in a new sales opportunity.
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