iMessaging Systems iAgent
Source: iMessaging Systems, Inc.
iAgent™ brings the concept of "computer telephony integration," or CTI
to the iSeries. From small centers with a few CSRs to large call center
requirements, iAgent™ delivers improvements to customer satisfaction,
call processing and CSR (Agent) productivity. Computer telephony
integration, or CTI, is a buzzword used in the telephony industry for
several years now.
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iAgent™ brings the concept of "computer telephony integration," or CTI to the iSeries. From small centers with a few CSRs to large call center requirements, iAgent™ delivers improvements to customer satisfaction, call processing and CSR (Agent) productivity. Computer telephony integration, or CTI, is a buzzword used in the telephony industry for several years now. It generally refers to the ability to identify a caller and route them to a live agent and ensure the agent is available and has the necessary information about the caller to service their needs in a personalized, expeditious and professional manner. iAgent™ offers the advantages of CTI in a solution designed exclusively for the iSeries.
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