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Don't Allow Technology To Dictate Staffing Strategy By Randy Saunders, Cincom Systems, Inc.
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Cincom Systems Inc.
The multi-channel customer is a modern business reality. Customers expect to reach a company through any means of communication that suits them, and they expect each inquiry, regardless of the medium, to be handled with the same degree of competence and professionalism. Submitted by Cincom Systems, Inc.
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