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Product Sheet: Jabra GN9125 Series The Jabra GN9125 is a wireless headset that works the way today’s in-office professionals work. 11/26/2008 313.1 KB
White Paper: Real Marketing Analytics For Lead Generation Marketing analytics has always been the buzzword for insight about the success of your marketing programs. But it actually has multiple meanings and can take marketing departments in many different directions. For the purpose of this whitepaper, we are going to stay very practical and therefore very simple. Marketing analytics really encompasses two main themes — What should I measure? and How do I easily gain visibility into program success? By LeadLife Solutions, Inc. 11/11/2008 156.8 KB
Product Sheet: Jabra GN9350e The dual-connection Jabra GN9350e wireless headset gives you high performance in both traditional and PC-based telephone environments. That means you can upscale or even replace your telephone system and still keep the same headsets. In short, the Jabra GN9350e provides all the benefits of hands-free mobility in a lightweight, ergonomic, and future-proof design. 11/10/2008 245.8 KB
White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online 10/16/2008 53.5 KB
White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online 10/16/2008 53.5 KB
White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online 10/16/2008 53.5 KB
White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online 10/16/2008 53.5 KB
White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online 10/16/2008 53.5 KB
White Paper: How To Help The Helpdesk: 21st Century Support For IT Professionals Whether your company calls them Technical Support Technicians, Help Desk Representatives, or Strategic Support Analysts, in-house help desk professionals are an integral part of any business. Increasing productivity and satisfaction ratings while reducing costs and resources are the hallmarks of an effective IT help desk. Finding fast, accurate answers to end-user questions and problems are critical so that employees can continue working and meet deadlines. These savvy gurus are dedicated individuals that contribute much to the bottom line of any successful business, but sometimes even the experts don’t know all the answers. Did you ever wonder where they go when they need help? By C.J. Rayhill, Senior Vice President of Product Management and Technology, Safari Books Online 10/16/2008 53.5 KB
Feature Article: The Powerful Combination Of CRM & EFM Customer retention, customer engagement and customer experience all seem more critical today than ever before. In today’s challenging economy and ultra-competitive markets, businesses simply can’t afford customer churn. Forward-thinking business leaders are increasingly adopting and integrating the latest customer relationship management (CRM) and enterprise feedback management (EFM) applications to achieve a more thorough understanding of their customer base than was previously possible. By Inquisite 09/05/2008 76.2 KB
Case Study: Foster Greater Customer Loyalty In the retail world, customer relationship management (CRM) has quickly evolved from a luxury to a necessity. If you do not retain, analyze, and use your customers’ key data, chances are another retailer will. By Integrated Solutions For Retailers 08/18/2008 256.5 KB
Increase Productivity With A Routing And Scheduling Solution

Geeks On Call implemented the InterGis Visual Control Room (VCR) route optimization system to effectively schedule all of the franchises’ technicians from the single call center. Using the VCR, Geeks On Call created a database of computer service rates that differ based on geographical region and technician expertise and availability. By Integrated Solutions Magazine

 07/21/2008 95.9 KB
Mastering The Multi-Sourced Call Center For Maximum Savings, Optimum Service At first glance, sourcing agents from multiple call centers — which mix in-house, remote, and outsourced call center agents to create a distributed, virtual call center — would seem to promise cost savings and flexibility. Agents from across town or across the globe can be quickly added to or subtracted from the call center agent pool to respond quickly to changing business needs. 07/16/2008 141.1 KB
Feature Article: The Evolution Of CRM To CEM CEM is the process by which a company strategically manages a customer’s entire experience with its product, service or company. Through CEM initiatives, a company actively listens to its customers through a variety of listening posts, analyzes what they are saying to make more savvy business decisions and monitors the impact of those decisions to improve operational performance and customer loyalty. By Clarabridge 07/02/2008 117.5 KB
Enable Innovation Through Speed And Flexibility Co-creating with Ramco, ITC implemented a revolutionary digital business platform that transformed and revitalized the rural economy of India, and enabled ITC-IBD to become the most preferred supply chain partner for agriculture and aqua products in the international market. Submitted by Ramco Systems 06/27/2008 141.5 KB
Are Your Customers Satisfied? Are Your Customers Satisfied? 06/23/2008 117.0 KB
Reduce Staff By 50% With Service Management Software Reduce Staff By 50% With Service Management Software 06/22/2008 89.3 KB
SIP-Based VoIP: The Next Opportunity For VoIP VARs? SIP-Based VoIP: The Next Opportunity For VoIP VARs? 06/20/2008 186.2 KB
Mobile CRM: Empowering The 24x7 Road Warrior Market Research: Mobile CRM Empowering The 24x7 Road Warrior 04/23/2008 87.9 KB
Policies And Advanced Directives: New Tools To Solve An Old Problem White Paper: Policies And Advanced Directives New Tools To Solve An Old Problem 04/23/2008 79.0 KB
To Be A Profit Center, Stop Being A Silo To Be A Profit Center, Stop Being A Silo By Keith Dawson, Senior Analyst, Frost & Sullivan 04/21/2008 1.65 MB
CaseStudy: Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software CaseStudy: Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software 04/21/2008 111.7 KB
Eight Steps To Going Mobile White Paper: Eight Steps To Going Mobile 04/11/2008 79.7 KB
Integrated Contact Center Solutions For Retailers White Paper: Integrated Contact Center Solutions For Retailers 04/09/2008 2.35 MB
Integrated Contact Center Solutions For The High Technology Industry White Paper: Integrated Contact Center Solutions For The High Technology Industry 04/09/2008 2.37 MB

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