Business Wire

  1. Continuum And Cloven Announce CRM Integration For Canadian Advisors 5/20/2026

    Continuum, the AI-powered client intelligence platform for Canadian advisors, today announced an integration with Cloven, the CRM that simplifies client interactions for Canadian financial advisors through centralized client profiles, pre-built reporting, and workflow automation.

  2. Merck Animal Health Selects Salesforce's Agentforce Life Sciences For Customer Engagement To Transform Animal Care And Enhance Support Experiences For Employees 5/6/2026

    Salesforce the world’s #1 AI CRM, and Merck Animal Health, known as MSD Animal Health outside of the United States and Canada, a division of Merck & Co., Inc. today announced that Merck Animal Health has selected Agentforce Life Sciences for Customer Engagement to create a unified, 360-degree view and support experience for veterinarians, pet owners, and production animal farmers across all channels.

  3. Twilio Flex Now Available As An Embeddable Contact Center 4/16/2026

    Twilio the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced a new Flex SDK for businesses to integrate contact center capabilities directly into their existing applications, including voice capabilities for Agentforce Service.

  4. SugarCRM Unveils New Brand Identity As SugarAI, Declaring The Next Generation Of CRM 4/13/2026

    SugarCRM today unveiled its new brand identity as SugarAI, marking a decisive shift in how the company and the industry creates the value of CRM.

  5. Zultys Introduces AI-Powered Productivity Tools With Latest Release 19 And Launches New Zultys AI Receptionist Product 4/9/2026

    Zultys, the channel’s only true hybrid unified communications and integrated contact center provider, today announced Release 19 and ZAC 10 — introducing a powerful suite of AI-driven capabilities designed to make conversations more accessible and insightful across the platform — alongside its newest product, Zultys AI Receptionist.

  6. Spearfish Launches First Contextual Intelligence Platform For Contact Centers To Transform Customer Service From Cost Center To Competitive Weapon 3/10/2026

    Spearfish, the pioneering AI-first contact center contextual intelligence platform, officially launched today to address the $87B contact center market.

  7. monday.com Expands AI-Powered Agents, CRM Suite, And Enterprise-Grade Capabilities 10/3/2025

    monday.com today announced the next wave of product innovations at Elevate, its annual customer conference.

  8. ServiceNow And Five9 Expand Partnership With Turnkey AI-Powered Solution For Unified Employee And Customer Experiences 11/13/2024

    ServiceNow World Forum & Five9 CX Summit—ServiceNow he AI platform for business transformation, and Five9 provider of the Intelligent CX Platform, today announced an expanded partnership to deliver a turnkey AI-powered solution for unified end-to-end employee and customer experiences.

  9. LexisNexis Releases InterAction Mobility 1.3 For Mobile CRM 6/18/2013

    LexisNexis® Legal & Professional, a leading provider of content and technology solutions, announced today the release of LexisNexis InterAction® Mobility1.3. Mobility 1.3 is a secure mobile solution for accessing the market leadingcustomer relationship management (CRM) tool for law firms

  10. Fonality Call Center System Saves SunPorch $100K In Annual Advertising Costs 11/19/2008
    SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from Fonality®, a leading provider of open source unified communication systems for businesses.