Current Headlines

1. Redtail Technology Launches Integration With NetDocuments
   4/25/2012

   NetDocuments, a leading cloud content management service provider, announced a new integration today with Redtail Technology’s innovative web-based Client Relationship Management (CRM) solution for Financial Advisors

2. Yammer Integrates With Microsoft Dynamics
   4/24/2012

   Yammer, Inc., the leading provider of Enterprise Social Networks, today announced an integration with Microsoft Dynamics, which enables updates from the CRM solution to appear as activity stories in the Yammer Ticker

3. RightAnswers Enables Unified Knowledge Initiative At Genpact
   4/24/2012

   RightAnswers, Inc., the recognized world leader in providing knowledge management, self-service, and knowledge base development, announced recently that Genpact, a global leader in business process and technology management, has chosen RightAnswers Unified Knowledge Platform as the knowledge management solution to support their clients’ outsourced IT infrastructures

4. Cash.org Launches Live Call Center
   4/24/2012

   Cash.org, a leading source for accessible short-term loans, announces the launch of its new “Contact Us” page featuring a 24-hour call center, making it possible for working households to get fast access to emergency funds

5. Acorn Paper Products Company Adopts Oracle Fusion CRM And Completes Upgrade To Oracle E-Business Suite 12.1.2
   4/23/2012

   Acorn Paper Products Company, one of the largest independent packaging and janitorial supply companies in the western United States, has completed its upgrade to Oracle E-Business Suite 12.1.2 from Oracle E-Business Suite 11.0.3, and has selected Oracle Fusion CRM to help improve sales team visibility, collaboration and productivity and drive increased revenue opportunities

6. O-Tel Unveils Centrex Cloud Call Centre
   4/23/2012

   O-Tel Telecoms, the ‘Infrastructure-as-a-Service’ company who provides Cloud Based Telephony Services to Channel Partners Nationwide, recently unveiled Centrex, the next generation of Cloud Call Centers

7. NICE Opens New Practice Dedicated To Dodd-Frank Act And Is Working With Leading Financial Services Firms To Address Its Requirements
   4/19/2012

   NICE, announced recently that it has established a practice dedicated to the Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank), and is working with a number of leading financial institutions in the United States as part of their preparation to be compliant with the new recordkeeping and risk management requirements

8. QGate Launches Its Next Generation Of Their Telephony Integration Solution, intelli-CTi
   4/4/2012

   QGate’s intelli-CTi™ solution enables the simple integration of software applications, such as CRM, and telephony systems reducing development costs and increasing the efficiency and productivity of phone centric activities

9. Research Finds Supply Chain Vendors Slow To Adopt Use Of Social Media To Engage With Customers For CRM
   4/4/2012

   The use of social media by B-to-B suppliers and vendors for customer relationship management (CRM) is limited, but those who are using social media for CRM are creating better experiences for their customers and are earning benefits as a result, according to a recent social CRM study released today by Kemp Goldberg Partners and IDG Research Services

10. Allegiance VoCFusion 2012 With Keynote By Tony Hsieh Of Zappos Explores The Power Of Customer Insight
    4/3/2012

    Leading companies and industry experts will gather to explore the power of customer insight at the upcoming VoCFusion 2012 on May 14 to 17, 2012 at the Cosmopolitan Hotel in Las Vegas