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Infor Streamlines Enterprise Data Quality Improvement With Release Of Epiphany Data Advisor
12/2/2010
Infor, a leading provider of business applications, recently announced the general availability of CRM Epiphany Data Advisor.
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Mobile CRM: Empowering The 24x7 Road Warrior
4/23/2008
In January and February of 2008, Aberdeen surveyed 175 companies to investigate hether the adoption of a new, more robust set of mobile applications is likely to lead ield personnel, and organizations as a whole, oward increased productivity by realizing the full potential of mobile CRM. Submitted by Aberdeen Group
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Policies And Advanced Directives: New Tools To Solve An Old Problem
4/23/2008
The use of Policies and Directives can be an invaluable asset to a workforce management professional when addressing their "unique RFP scenarios" or "long term staff planning" that require schedules that will retain employees, satisfy clients and maintain profitability.
Submitted by Pipkins, Inc.
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Insurance And Securities Agency Streamlines Processes And Data Integration Using Microsoft Dynamics CRM Software
4/21/2008
For 45 years, Akron, Ohio-based ValMark Securities, a leading insurance brokerage agency and securities broker dealer, has provided sales, underwriting and administrative support to its network of over 300 wealth managers and insurance agents. ValMark maintains a targeted member broker and agent network that relies on ValMark's expertise in preparing investment
and insurance packages for high-net worth individuals.
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Integrated Contact Center Solutions For Retailers
4/9/2008
Retailers know that the most cost-effective way to increase revenues is to
increase sales among current customers, who already know and trust the
company. To realize these new sales, retailers need systems that can harvest
customer information and place that information in the hands of personnel
who contact customers. Submitted by Genesys
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Integrated Contact Center Solutions For The High Technology Industry
4/9/2008
Technology companies can leverage integrated contact center solutions to
improve the support services that are crucial to increasing customer satisfaction,
building brand awareness, enhancing customer loyalty and generating revenues. Submitted by Genesys
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Two Ways To Increase VoIP Revenue
4/2/2008
Teoma Systems responded to these challenges by changing its sales process to a team approach, which typically comprises four people: a salesperson, an engineer, a technician, and the CFO. Each person is a subject matter expert (SME) who can present Teoma Systems' value proposition from a different angle. Submitted by Business Solutions
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AT&T® Helps Mobile Sales Teams Get Up-To-Date Account Information On The Road
3/20/2008
AT&T's wireless solution offered a proven
combination that allowed Alcatel-Lucent
to implement the entire package quickly
and efficiently. One determining factor
was the flexibility in Internet access;
AT&T supports direct wireless Internet
access from the Blackberry device
allowing direct communication with the
hosted platform. Submitted by AT&T
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The Cure For Provider And Payor Pains
2/29/2008
Based in Eden Prairie, Minn., Ingenix helps transform organizations and
advance the state of health care through information and technology. It
works with more than 250,000 physicians, health care providers and others
that rely on its innovative products, services and consulting to improve the
delivery and operations of their business. Ingenix is a wholly owned
subsidiary of UnitedHealth Group (NYSE: UNH). Submitted by PointClear
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Medway Council Puts Customers First Using Onyx OneServe Employee Portal
2/8/2008
Medway is situated in north Kent in the southeast of England, in the heart of the Thames Gateway. Being a unitary authority, Medway Council provides the full range of local government services, including education, environment, social care, housing, planning, and much more. With the help of a partner, Medway chose Onyx eShop, recently upgraded to Onyx OneServe 5.0, as the platform on which to build a purpose designed Contact Centre. Submitted by Consona Corporation
