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Inc. 500 Company Puts Sales In Overdrive With Tele-Targeting
8/24/2010
Customer Effective, Inc. realized revenue growth of over 1,000 percent between its incorporation in 2003
and 2008, the year it joined the Inc. 500 list of the United States' fastest-growing privately held
companies. By Mike Rogers, Customer Effective VP of Business Development and Marketing, and Dan McDade,
PointClear President and CEO
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Building The Case For Best-Of-Breed Workforce Management Vendors
6/23/2010
Many arguments have been made regarding the decision to purchase software from
best of breed versus end to end vendors. There are valid points on each side of the
discussion. Many best of breed companies have been absorbed by larger entities who
promise a tightly integrated and seamless solution for all of your software needs. By Pipkins, Inc.
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Get A Jump On Vacation Scheduling
5/3/2010
With summer holidays right around the corner, how can call centers be prepared for last minute changes
that occur with agent scheduling? This is a problem that all centers face. It can be especially challenging
for those without an automated solution for agent scheduling. Typically, last-minute staffing problems
require call center supervisors to manually create, print and distribute new intra-day schedules, talk to
agents individually to solicit overtime hours, and so on. By Bob Webb, VP Sales, Pipkins, Inc.
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Retailers Transform Connected People Into Customer Relationship Agents
1/13/2010
How well do your sales associates and customer service team actually know your customers? Do they approach each customer encounter as a simple stand-alone transaction or as one element in a multi-faceted relationship? Submitted By Microsoft Dynamics
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From Social Media To Social Business
12/31/2009
Social media, or perhaps we should call it "social business," is a sea change that will affect every aspect of the organization. Nowhere is this more evident than at the intersection between an organization and its customers. By Christopher Carfi
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Marketing Analytics To The Rescue
11/9/2009
Marketing analytics has always been the buzzword for gaining insight into the
success of your marketing programs. But the term actually has multiple meanings
and can take marketing departments in many different directions. By Lisa Cramer, President, LeadLife Solutions
