Products and Services
Interactive Intelligence Customer Interaction Center
•Product Brochure: Customer Interaction Center
The changes a contact center must adapt to are unending. New services. Regulations. Agent consolidation, business continuity, and voice and data technology the Internet has completely redefined.
Such an environment requires flexibility. The kind hardware-centric systems can't provide.
Constantly changing requirements call for an open software approach. And innovation. Interactive Intelligence gives you both with a single telephony application suite enabled for multimedia— plus voice over IP, routing, connectivity, agent optimization, compliance, self-service and business process integration.
Our Customer Interaction Center (CIC) software gives contact centers the most featurerich suite of contact management applications available, highlighted by ACD and priority routing, all out of the box.
Mostly, however, CIC positions any contact center to quickly adapt to changing customer and market requirements with its open architecture and preintegrated functionality. Just as we intended.
Innovative software application suite for multimedia Giving customers the contact options they want can lead to a loyal customer base and distinct advantages over your competitors. The Customer Interaction Center IP application suite includes every feature a contact center needs to establish new trends in managing multimedia customer contacts and IP communications—efficiently and consistently across each media channel.
Click Here To Download:•Product Brochure: Customer Interaction Center
