Interactive Intelligence Speech Recognition Version 2.4 Of The Interaction Center Platform

The Interaction Center Platform from Interactive Intelligence® makes powerful speech recognition capabilities more accessible than ever before. In other words, it wraps engines from leading vendors such as Nuance with an "engine-agnostic" interface that allows applications to be constructed from high-level building blocks that are simpler to put together and easier to maintain. Submitted by Interactive Intelligence

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•Product Brochure: Interaction Center Platform

Speech recognition has finally moved into the mainstream of business communications. The technology has progressed to the point of reliably recognizing specific words, such as "savings", and even whole sentences, such as "I want to change my address" when spoken over the phone. In line with recognizing words and sentences, speech rec also now caters to persons of various nationalities and a broad range of accents. On the business side, organizations that have deployed speech-enabled customer service applications have realized tremendous cost savings, and have in some cases been able to work around thorny patent issues associated with traditional interactive voice response (IVR).

Unfortunately, accessing the matured capability of speech recognition has been difficult, since businesses have required C++ or Java programmers, grammar designers and sophisticated development tools to create meaningful speech-enabled applications. Maintaining and modifying such applications also has meant dealing with multiple servers, engines and other components.

The Interactive Intelligence Approach
The Interaction Center Platform from Interactive Intelligence® makes powerful speech recognition capabilities more accessible than ever before. In other words, it wraps engines from leading vendors such as Nuance with an "engine-agnostic" interface that allows applications to be constructed from high-level building blocks that are simpler to put together and easier to maintain.

What's more, the speech recognition grammars used to describe what callers are expected to say are specified using an industry standard format, eliminating another source of dependency on specific vendors. Instead, the Interaction Center Platform provides built-in speech-enabled applications for auto attendant, and for the Interaction Mobile Office™ application from Interactive Intelligence, giving users a direct path to message retrieval, contact management, presence management and many other Platform-based communications features.

Click Here To Download:
•Product Brochure: Interaction Center Platform