News Articles http://www.crmmarketplace.com/ 12/24/2008 1:02:00 AM Interactive Intelligence, a global provider of unified IP business communications solutions, is adding short message service as an additional media type to its all-in-one multi-channel contact center software suite, Customer Interaction Center® (CIC). http://www.crmmarketplace.com/article.mvc/Interactive-Intelligence-Adds-SMS-To-All-In-0001?atc~c=771+s=773+r=001+l=a 12/24/2008 1:02:00 AM The new version of Microsoft Dynamics CRM, formerly code-named "Titan," has been completed and released to manufacturing, Microsoft Corp. announced recently. The new version is offered under two product names: Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. http://www.crmmarketplace.com/article.mvc/Microsoft-Releases-Next-Generation-CRM-Soluti-0001?atc~c=771+s=773+r=001+l=a 12/17/2008 5:34:00 AM Dr. Mover, Inc. announced recently that Moishe's Moving and Storage, the largest moving company in the NYC & Tri-State area with operations across the entire USA, has been using Dr. Mover as it's chosen CRM (Customer Relationship Management) software. http://www.crmmarketplace.com/article.mvc/Moishes-Moving-Systems-Using-Dr-Mover-As-Its-0001?atc~c=771+s=773+r=001+l=a 12/13/2008 5:42:00 AM HomeFront Software, a leading Canadian-based provider of management solutions for homebuilders of all sizes, and Builder1440, the premier provider of homebuilder sales and CRM software, created the HomeFront Complete alliance to provide homebuilders in the U.S. and Canada that use Sage Timberline Office or Sage Master Builder, the first ever fully integrated solution for managing the entire homebuilding process, before, during, and after construction. http://www.crmmarketplace.com/article.mvc/HomeFront-Software-and-Builder1440-Form-0001?atc~c=771+s=773+r=001+l=a 12/1/2008 9:52:00 AM KANA Software, Inc., a world leader in multi-channel customer service, is pleased to announce the company was honored with three industry awards, including the 2008 Innovation Award from Customer Interaction Solutions, "Software 500" recognition from Software Magazine, and the KMWorld Reality Award for the results achieved by JetBlue Airways with KANA's knowledge management solutions. http://www.crmmarketplace.com/article.mvc/KANA-Recognized-by-Leading-Industry-0001?atc~c=771+s=773+r=001+l=a 12/1/2008 8:30:00 AM SplendidCRM Software, Inc., a pioneering provider of Microsoft-centric Customer Relationship Management (CRM) solutions for open-source use, today announced the launch of Version 3.0 of its flagship platform SplendidCRM. http://www.crmmarketplace.com/article.mvc/SplendidCRM-Software-Releases-Enterprise-0001?atc~c=771+s=773+r=001+l=a 12/1/2008 7:05:00 AM 1TouchSoftware Solutions, Inc. (1TouchSoftware), the leading provider of fully integrated Enterprise Restaurant Management Systems (eRMS), recently announced that Carolina Wings and Rib House, an expanding Southeast Restaurant Chain and Franchisor, has selected the 1TouchSoftware suite of real-time restaurant front, back and above house software solutions http://www.crmmarketplace.com/article.mvc/Carolina-Wings-And-Rib-House-Selects-0001?atc~c=771+s=773+r=001+l=a 12/1/2008 12:55:00 AM Research and Markets has announced the addition of the "Analysis of the Philippines as an Offshore Call Center or BPO Services Location" report to their offering. The global economic crisis will see IT investment fade significantly in 2009. Offshore services centers, however, will not likely be a sector in which companies and vendors will slash spending, and moderate investment is likely in 2009 - 2010. The Philippines has seen rapid growth of US http://www.crmmarketplace.com/article.mvc/Research-and-Markets-Analysis-of-the-0001?atc~c=771+s=773+r=001+l=a 11/28/2008 11:55:00 AM Peak 10, Inc., the leading independent data center operator and managed services provider, announced today the expansion of its service offerings for affordable, dedicated storage and backup management for high-volume data customers. The advanced backup and storage solutions are available in each of Peak 10's nine markets. "As customer data continues to grow and its criticality heightens, more of our clients require a high-volume solution that is affordable but still fully-managed," said Jeramiah Dooley, http://www.crmmarketplace.com/article.mvc/Peak-10-Expands-Specialized-Backup-Services-0001?atc~c=771+s=773+r=001+l=a 11/25/2008 3:56:00 PM SynapSense Corporation, a leading provider of wireless instrumentation solutions, has been honored by the U.S. Department of Energy (DOE) for the company's innovative approach to saving energy in data centers that typically consume up to 60 percent of the energy used in commercial buildings. SynapSense earned the DOE's Energy Innovator award for its Wireless Data Center Monitoring and Energy Management solution that enables energy and operational efficiencies in the world's leading data centers. The http://www.crmmarketplace.com/article.mvc/SynapSense-Wins-Prestigious-Award-from-US-0001?atc~c=771+s=773+r=001+l=a 11/21/2008 9:00:00 AM Microsoft Corp. and ESRI together are driving Homeland Security innovations to more effectively help protect citizens, prevent and solve crimes, and enable counter-terrorism through software. http://www.crmmarketplace.com/article.mvc/ESRI-to-Help-Improve-Homeland-Security-0001?atc~c=771+s=773+r=001+l=a 11/20/2008 4:35:00 AM SunPorch, the leading manufacturer of ready-to-assemble sunroom kits, has reduced its annual advertising spend by $100,000 because of its deployment of PBXtra Call Center from FonalityŽ, a leading provider of open source unified communication systems for businesses. http://www.crmmarketplace.com/article.mvc/Fonality-Call-Center-System-Saves-SunPorch-0001?atc~c=771+s=773+r=001+l=a 11/20/2008 4:00:00 AM According to the results of a new survey from SAS, the leader in business analytics, Peppers & Rogers Group and Jubelirer Research, companies that have better customer experience management capabilities, along with a strong customer orientation, enjoy a decisive competitive advantage. http://www.crmmarketplace.com/article.mvc/New-Study-Shows-Customer-Experience-Is-A-0001?atc~c=771+s=773+r=001+l=a 11/18/2008 6:15:00 AM RedTail Solutions, Inc., recently announced here at the annual Sage Summit customer conference immediate support for the Sage Accpac Extended Enterprise Suite, which includes Sage Accpac ERP 5.5 integrated with SageCRM. http://www.crmmarketplace.com/article.mvc/RedTail-Solutions-Announces-Its-Managed-EDI-0001?atc~c=771+s=773+r=001+l=a 11/17/2008 7:03:00 AM Interprise Software Solutions, Inc., a leading developer of scalable software solutions for businesses, reports rapid expansion in its reseller channel as well as new customers and partnerships. http://www.crmmarketplace.com/article.mvc/Interprise-Software-Solutions-Shows-Signs-Of-0001?atc~c=771+s=773+r=001+l=a 11/12/2008 4:03:00 AM HP today announced that more than 250 companies worldwide have migrated to HP Integrity systems from mainframes over the past two years, saving up to 70 percent in operational costs. http://www.crmmarketplace.com/article.mvc/Business-Customers-Find-Mainframe-Costs-Out-0001?atc~c=771+s=773+r=001+l=a 11/11/2008 2:13:00 AM SPSS DIRECTIONS USER CONFERENCE -- SPSS Inc. (Nasdaq: SPSS), the leading global provider of Predictive Analytics software and solutions, today announced SPSS mrDialer 4.0 with Voice over Internet Protocol (VoIP). http://www.crmmarketplace.com/article.mvc/SPSS-mrDialer-With-Voice-over-IP-VoIP-Lowers-0001?atc~c=771+s=773+r=001+l=a 11/11/2008 12:50:00 AM CyrusOne, a leader in high-availability, high density data center services, announced today its President and CEO, David Ferdman has been invited to participate in a panel discussion on "Eco-Efficient IT" to share best practices, techniques and ideas on reducing data center carbon footprints. http://www.crmmarketplace.com/article.mvc/CyrusOne-CEO-To-Share-Eco-Efficient-Data-Cent-0001?atc~c=771+s=773+r=001+l=a 11/10/2008 3:31:59 AM Adaptivity, the premier data center architecture consulting firm, will participate in a free, one-hour Wall Street & Technology Webcast entitled, "How to Build a Next-Generation Data Center." http://www.crmmarketplace.com/article.mvc/Data-Centers-for-Financial-Services-Firms-0001?atc~c=771+s=773+r=001+l=a 11/6/2008 11:56:00 PM GlassHouse Technologies, a leading independent IT infrastructure consulting and services firm, today announced the opening of their new, upgraded call center in Cary, North Carolina. http://www.crmmarketplace.com/article.mvc/GlassHouse-Technologies-Call-Center-0001?atc~c=771+s=773+r=001+l=a 11/5/2008 6:25:00 AM