News | October 4, 2017 Launches Unlimited: First Fully-Featured, Fully-Free Customer Support CRM

MOUNTAIN VIEW, CALIF.--(BUSINESS WIRE)--, a leading provider of customer support tools, is announcing that its suite of CRM products, called Unlimited, will be made completely free, regardless of the number of agents, tickets, or customer conversations -- no fine print and no hidden fees. Unlimited includes all the industry-standard customer support features and channels -- and more -- from ticketing queues to knowledge bases to event data, across messaging, chat, and email communication. Unlimited includes the following features, completely free:

• Powerful Support CRM Platform

• Inbox & Queue Management

• Multi-Channel Communication

• Unlimited Agent Seats

• User Segmentation

• Customer Chronicle™

• Advanced Dashboard & Ticket Statistics

Building a great AI system requires great data. Over the last few years, the industry has seen a plethora of general chatbots and AI solutions that just do not work. It takes months of synchronous, workflow-specific data to generate custom, AI-enhanced support solutions, and’s CRM platform has been built, from the ground up, to generate and structure such information. The platform leverages deep learning to develop AI solutions and automated chat responses unique to each customer, based on their product, messaging, documentation, and support workflow. In the meantime, the free CRM instantly saves companies thousands of dollars per year. has built a realistic and smooth ramp-up towards AI-assist technology. Once the AI engine has learned to mimic the best agent responses, the agent can turn on Co-Pilot mode. Co-Pilot mode suggests the appropriate response to customer questions based on previous interactions, support ticket resolutions, company knowledge bases, FAQs, and data from custom selected app events. Agents can then easily accept suggestions and respond to customers with OneClickResponse™ technology. As the system and agents grow more confident, they can switch to Auto-Pilot mode. Auto-Pilot handles the estimated 50-80 percent of routine questions automatically and independently. If a problem cannot be confidently solved, the ticket will be automatically and seamlessly escalated to a human agent.

As customers transition from Unlimited’s manual support to the more automated Co-Pilot and Auto-Pilot modes, they will be charged just $1 per agent-approved, AI-enhanced conversation.

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