Product/Service

Astute PowerCenter™ FAQ

Source: Astute Solutions

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As today's customers turn to the Internet for product and service information, they expect the convenience of a quick response to their questions. PowerCenter FAQ is a self-help, online CRM solution for your customers that will not only save time, but also lower your cost of service. Customers will have the convenience of asking questions online and receiving accurate, efficient, and consistent answers. PowerCenter FAQ uses linguistic analysis to match customer questions with appropriate, pre-defined answers.

As today's customers turn to the Internet for product and service information, they expect the convenience of a quick response to their questions. PowerCenter FAQ is a self-help, online CRM solution for your customers that will not only save time, but also lower your cost of service. Customers will have the convenience of asking questions online and receiving accurate, efficient, and consistent answers. PowerCenter FAQ uses linguistic analysis to match customer questions with appropriate, pre-defined answers.

Benefits:

  • Provides convenience to customers by accurately answering frequently asked questions through online self service
  • Saves time and money by freeing up CSRs to handle more complex customer issues
  • Dramatically reduces inbound email interactions by providing instant online responses
  • Allows for optional escalation to a live web chat if more information is required
  • Allows you to easily build a more robust knowledge base in a short period of time
  • Gives you the flexibility to choose from an answer matching scale ranging from "strict match" to "generous match."

Download the product brochure here.