News | October 16, 2018

Bank Independent Goes Live With ENACOMM's AI-Enabled Voice Banking, Distinguishes Itself As Trailblazer Among Community Banks

Enables customers to “converse” with an intelligent, data-powered chatbot to manage their money

Tulsa, OK (GLOBE NEWSWIRE) - ENACOMM’s Virtual Personal Assistant (VPA) banking is now available to Bank Independent customers, who can safely and securely access their bank account information and conduct financial transactions in real-time by interacting with a chatbot. ENACOMM, Inc—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Bank Independent’s Alexa skill, adding artificial intelligence (AI)-assisted banking to the list of products and services it provides to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution.

“Our new Alexa skill is the next step in providing the right balance of digital convenience and personal service,” said Kelly Burdette, Senior Vice President of Digital and Product at Bank Independent. “We want to provide our customers with the service they expect in the channel they choose. For Bank Independent, that means looking for innovative partners like ENACOMM, who can help us meet our customers’ needs as they arise.”

Bank Independent customers are now able to “converse” with a digital voice assistant—powered by big data and made safe with voice biometric authenticaion—to manage their Bank Independent accounts. Customers can quickly, easily and securely access:

  • Checking, savings, CD and loans
  • Balances
  • Transactions
  • Transfers
  • Loan payments, payoff and due date
  • Checks (through a search function)
  • CD rates
  • Locations and hours

“Bank Independent embodies all of the advantages of a community bank, yet it’s committed to remaining a fierce competitor for the megabanks on the technology front,” said ENACOMM CEO Michael Boukadakis. “Bank Independent offers the personal touch that people crave from their financial institution, while equipping customers with modern tools that elevate convenience.”

ENACOMM’s affordable products and services work with financial institutions’ core providers. Bank Independent’s adoption of AI-assisted conversational banking will further integrate with its existing use of ViA®, a powerful analytics tool that improves the IVR experience, as well as an ENACOMM-hosted dashboard that maximizes IVR capabilities and unifies customer communications across all interaction channels to create an omnichannel customer experience.

“The majority of Bank Independent customers are tech-savvy individuals with busy lives,” explained Burdette. “We respect our customers’ time and understand the importance of empowering them to effortlessly manage their money on their own terms. The decision to roll out conversational banking was a no-brainer, because Bank Independent puts the needs of our customers first.”

Burdette added, “After launching the skill, we heard from a customer who is 89 years old. He has macular degeneration, and this Alexa skill makes his banking and his life easier. He said he found it almost unbelievable. Making a positive difference like that is what Bank Independent is all about.”

In the near future, new features that will be added to Bank Independent’s offering include precise location information and additional information about the bank’s business services, in addition to debit card management in the longer term.

Bank Independent is currently introducing customers from its 28 branches across north Alabama to voice banking. For more information on ENACOMM’s conversational banking product Virtual Personal Assistant (VPA), visit www.enacomm.net.

About ENACOMM
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. ENACOMM empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. Learn more about ENACOMM at www.enacomm.net.

About Bank Independent
Since 1947, Bank Independent has taken pride in serving the customers who count on us to be there for them when they need us most. With 28 branches across north Alabama, we’re committed to making a positive difference in people’s lives by providing a quality product at a fair price delivered with exceptional service. As a local community bank, we believe in building relationships that run deep and that last. All of our employees reside in our local communities, and believe in giving back through investing money and through our volunteering efforts. To become part of a bank that is Radically Original in all that it does, visit us at https://www.bibank.com/.

ENACOMM® and ViA® are registered trademarks of ENACOMM, Inc.

Alexa is a trademark of Amazon.com, Inc. or its affiliates.

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SOURCE: Enacomm