Product/Service

Click2Coach MultiSite Edition

Source: Envision

Click2Coach MultiSite Edition
Envision has expanded its award-winning Click2Coach product line to include a solution for organizations with multiple contact centers.

Envision has expanded its award-winning Click2Coach product line to include a solution for organizations with multiple contact centers. Click2Coach MultiSite includes all the power of the Click2Coach product suite and expands those capabilities to connect all contact centers into a single virtual organization for global management, administration, coaching and reporting. With Click2Coach MultiSite, multiple contact centers act as one for the sharing of information, best practices and training, so supervisors can universally develop well-trained, knowledgeable agents who deliver a consistent and predictable experience for customers.

Features

  • All abilities of Click2Coach
  • Global view of all agents, groups and contact centers from a single interface
  • Universal creation and delivery of training content and coaching
  • Single point of administration for all users and systems
  • Real-time, consolidated reporting for entire enterprise