Envision has expanded its award-winning Click2Coach product line to include a solution for organizations with multiple contact centers. Click2Coach MultiSite includes all the power of the Click2Coach product suite and expands those capabilities to connect all contact centers into a single virtual organization for global management, administration, coaching and reporting. With Click2Coach MultiSite, multiple contact centers act as one for the sharing of information, best practices and training, so supervisors can universally develop well-trained, knowledgeable agents who deliver a consistent and predictable experience for customers.
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