News | December 17, 2019

Decisiv Expands Its Focus On Supporting And Ensuring Customer Success

New Customer Solutions Organization and an expanded Product Strategy and Innovation group are set to support Decisiv's growing SRM Ecosystem community.

Glen Allen, VA (PRWEB) - Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced today a new Customer Solutions Organization focused on driving success for users of its SRM Ecosystem. Concurrently, an expanded Product Strategy and Innovation group will meet the rapidly evolving needs of customers and changing market requirements.

"Our new Customer Solutions Organization centralizes all aspects of customer engagement, including solutions engineering, onboarding and initial training, and other professional services," said Dick Hyatt, President and CEO of Decisiv. "This single customer facing organization is part of our ongoing commitment to ensure our clients are realizing the greatest value from the Decisiv SRM Ecosystem."

Andy Turnbull, VP Customer Solutions, will lead the newly created organization. "The Customer Solutions Organization will focus on providing a customer experience designed to achieve optimal results for your business," he said. "We will engage with you from readiness assessments to evaluations of current processes and proof of concept, and through implementation and ongoing professional services, so our SRM Ecosystem meets and exceeds your goals."

Pete Russo, SVP Product Management & Solutions, will head the expanded Product Strategy and Innovation group. "We are at an exciting and challenging point in the commercial vehicle market," Russo said. "The introduction of new technologies, products and services are driving rapid innovation in Connected, Autonomous, Shared and Electric (CASE) equipment. As our SRM Ecosystem continues to evolve we will be focused on providing an expanding level of service orchestration that will uniquely position Decisiv to meet the diverse, rapidly changing asset service requirements of the market."

About Decisiv, Inc.
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform's ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners. For more information, visit

Source: PRWeb

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