etalk Survey
Customers are the lifeblood of any successful business.
And to ensure maximum customer satisfaction and loyalty, companies the world over now understand the importance of listening to their customers. That's why more and more customer-driven organizations have built modern, proactive contact center operations. Contact centers are where customers interact with your business, where you answer questions and resolve problems, and where you strengthen your most valuable long-term customer relationships.
Now you can enhance and extend your ability to manage customer satisfaction with etalk Survey, and integrated component of the etalk product offering.
Survey operates in conjunction with a contact center PBX/ACD switch and gives your customers the option of taking a survey immediately after speaking to an agent. etalk Survey is faster and more productive than mail or telephone questionnaires. It can be used to improve both customer service and the CRM decision-making process. etalk Survey helps boost customer satisfaction and loyalty - improvements that translate directly into higher incremental sales, revenue per customer, and bottom-line profits.