Exceptional Customer Experiences Through Duo World's Smoothflow & Facetone

Henderson, NV (GLOBE NEWSWIRE) - via NEWMEDIAWIRE - Duo World Inc. (OTCQB: DUUO) now offers an enhanced customer satisfaction experience. Companies can use DUO’s recently launched software applications Smoothflow and Facetone to help their customer service teams provide a platinum-level customer service experience.

Duo World identified a significant problem faced by many small and medium-sized businesses with their customer service experience. Traditionally customers have used both voice and written communication in the form of emails. In addition to traditional methods, customers today use a multitude of communication channels such as WhatsApp, Viber, text messages, Web chat, Twitter, and Instagram. Companies that can offer all of these communication channels or omni-channels to their customers can provide a superior customer service experience.

According to the 2017 Gartner Customer Experience Research Survey, more than two-thirds of marketers responded saying their companies compete mostly on the basis of customer experience. 81% say they expect in two years to be competing mostly or completely on the basis of customer experience. Also, according to the Gartner survey, when it comes to making a purchase, 64% of people find customer experience more important than price.

In 2016, Duo World commenced development of Facetone and Smoothflow as a solution to deliver and enhance customer experiences by providing businesses with seamless omni-channel communication with their customers twenty four hours a day and every day of the year.

Facetone is an engagement platform that allows an individual or team members to view all customer engagements in one single application. Customer service can now organize, manage, create tasks, monitor and collaborate with the customer’s activities in real-time. They can also store all voice, messaging and chat history from any form of a communication channel using their omni-channel system.

Duo World’s extensive experience with professional call center applications helped them to create Facetone which provides enhanced functionality but is designed with the small and medium-sized business user in mind.

Facetone cloud offers this enhanced application including an omni-channel contact center application for small and medium business. This allows SMEs to enhance their customer service experience and gain a competitive advantage within their market by servicing their customers with a more satisfying experience.

Smoothflow is Duo World’s application that allows SMEs to create their very own virtual agent or chatbot in minutes with minimal technical skills required. A virtual agent or chatbot allows your customers to communicate with your business using computer automated responses in a human conversation style. In less than 10 minutes, a business can build their very own chatbot and connect them to messaging applications such as Messenger, Slack, Skype, WhatsApp and many more. Chatbots allow businesses to service customers 24x7. They are not intended to replace human interactions but chatbots do provide a satisfactory customer experience for most customer inquiries and interactions, and help to enhance any existing customer communication systems at a fraction of the cost of physical human resources.

Smoothflow enhances your customer communications services beyond omni-channel to provide customized chatbots responding to your customers any time of the day or night. Failing to respond to customer communication in a timely manner could result in a lost sale or unsatisfied customers. 24/7 chatbots can help a SME with their communication systems by automating complaints, feedback and general requests. Smoothflow chatbots use a human-like conversation style and use artificial intelligence to create enhanced customer experiences over time. All of this leads to greater customer satisfaction and increased customer retention.

As of January 2019, Smoothflow Cloud has been available online for subscription and Facetone Enterprise has been available since 2017. The company anticipates having Facetone Cloud available for subscription by July 2019. Customers have found that the Facetone application has helped with their customer service and overall communications with their customers. With the addition of Smoothflow, customers would be able to provide an even greater level of service.

Facetone & Smoothflow are the perfect tools you needed to help any small business provide exceptional customer experiences.

What is exceptional about both products is that they can cater to businesses in most industries. Any organization with a significant number of customers that regularly communicate with it is a potential customer for Facetone. Similarly, any business that has a website or Facebook page is a potential customer for Smoothflow.

About Duo World Inc.
Duo World Inc., (OTCQB:DUUO) having its headquarters in Nevada, United States, and its software development center in Colombo, Sri Lanka, has been catering to companies across the globe that want to collaborate with their customers and teams to provide great customer digital experience. Driven by innovation, Duo World Inc. has favored the enterprises in many ways, including efficiency, cost reduction, revenue optimization and continuous value addition to their product or service offerings.

Learn more about Duo World Inc. at www.duoworld.com

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