Genesys Outbound Contact
Source: Genesys
Genesys Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact.
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Genesys Outbound Contact is an automated system for creating, modifying, running and reporting on outbound campaigns for proactive customer contact. After gathering customer data from host systems or corporate databases, Outbound Contact places outbound calls and connects callers to agents. Outbound Contact is often used for collections and telemarketing, but also for building customer relationships by anticipating their needs and contacting them proactively to meet their needs.
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