Product/Service

PowerCenter™ Email Management System

Source: Astute Solutions

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PowerCenter Email Management System fully integrates email into your customer interaction process. PowerCenter Email allows you to manage inbound emails with intelligent message analysis by leveraging PowerCenter KnowledgeServer, a specially designed knowledge base of your products, services and company information. Contact centers, marketing and sales offices currently receiving customer emails and web forms from customers will save time and money by using PowerCenter Email. Improve customer response time and reduce labor costs by taking advantage of suggested and automated responses to eliminate CSR's answering of frequently asked questions.

PowerCenter Email Management System fully integrates email into your customer interaction process. PowerCenter Email allows you to manage inbound emails with intelligent message analysis by leveraging PowerCenter KnowledgeServer, a specially designed knowledge base of your products, services and company information. Contact centers, marketing and sales offices currently receiving customer emails and web forms from customers will save time and money by using PowerCenter Email. Improve customer response time and reduce labor costs by taking advantage of suggested and automated responses to eliminate CSR's answering of frequently asked questions.

Benefits:

  • Together with PowerCenter Interaction, PowerCenter KnowledgeServer provides the ability to route emails via a multiple channel ACD with online monitoring capabilities
  • Incorporates customers' email information into your PowerCenter database with minimal agent interaction
  • Easily integrates with other channels of communication and universal queuing
  • Takes advantage of suggested responses from your product catalog or database
  • Supports auto knowledge, suggested response, and auto response to allow for efficient email management

Download the product brochure here.