PowerCenter™ Order Management

A contact center may require handling of replacement parts, accessories, or discontinued items. Sales and marketing applications may require order processing, taxation, credit card processing, return material authorization, and other fulfillment processes. PowerCenter OrderManagement is an integrated ordering system designed to assist in managing the entire fulfillment process.

Benefits:

• Saves time by populating order fields with pre-existing customer information
• Generates order verification providing customers with availability and pricing information
• Streamlines processes by queuing order workflow transactions by areas of responsibility or by status
• Efficiently handles multiple order lines for repairs, accessories, and new products
• Provides simple interface with credit card authorization applications, crediting, and refunding