Newsletter | February 1, 2012

02.01.12 -- Retail Job Board Dedicated To CRM Professionals Launched

CRM Newsletter

Industry News

Retail Job Board Dedicated To CRM Professionals Launched
Mattersight Expands Behavioral Analytics Service With Predictive Customer Satisfaction Analytics
CRM Rules! — The JScript Generator For Microsoft Dynamics CRM 2011
CBM Services Enhances Estimating And Job Costing With Soffront CRM
Liberty Mutual's Service Call Centers Recognized For Providing Outstanding Customer Service
Q-Suite 5.5 Introduces AMD And Voicemail Beep Tone Recognition Functions Within Dialplan Builder
CWR Mobility And Touchstone CRM Announce Partnership
3Seventy Brings Award Winning Mobile CRM Technology To Canada
I.B.I.S. Standardizes On Scribe Online Integration Platform For CRM Online Practice
Bioderma Spain Implementing Cegedim's Mobile Intelligence For iPad SaaS CRM Solution
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Accurate scheduling is dependent upon the forecast correctly estimating anticipated call volume and determining the number of agents required to meet service levels. How does this affect profitability? In a real life scenario, if call volume is underestimated to the extent that 100 callers out of 1,000 hang up before they speak to an agent in a sales environment where the average order is just $50, $5,000 in lost revenues will occur per day, $150,000 per month, or a staggering $1.8 million per year.
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