NuTEQ Solutions announced that Schurz Communications has selected the GOCare Mobile Customer Care Solution for advanced subscriber management across its growing family of broadband operating companies. GOCare will provide Schurz subscribers anytime, anywhere mobile access to account information, public wifi access, and network and service updates without the use of an App. Schurz Communications broadband operators include Antietam Broadband, Hiawatha Broadband Communications, Long Lines Broadband, and Orbitel Communications.
Atlanta, GA (PRWEB) - “Our four operating companies deliver a consistently superior level of service across their diverse footprints. Differentiating our companies in a crowded marketplace is critical in this rapidly changing industry” said Tom Williams, VP of Engineering and Technology for Schurz. “GOCare’s track record for improving customer satisfaction while reducing operating expense through mobile account access, proactive communications, self-help tools, and more is both intuitive and compelling."
GOCare delivers enhanced customer experience metrics to the broadband industry. GOCare utilizes a data-driven decision engine to deliver real-time information to subscribers, employees, and back office systems – often in advance of a request – through real time monitoring and intelligent, automated communications.
“We pride ourselves on our ability to quickly integrate GOCare into countless back office billing, scheduling, customer care, and NOC systems from a variety of vendors enabling subscribers real-time access to their information”, stated Mike Roddy, Chief Executive Officer of NuTEQ Solutions. “Forward-thinking operators like the Schurz Communications are leading the industry by considering the subscribers’ preference for real-time mobile communications and being ‘easy to do business with’. GOCare clients experience significantly improved operating metrics like lower call volumes, fewer missed appointments, happier customers, and faster collections,” Mike concluded.
NuTEQ Solutions’ COO Greg Nicholson will discuss AI and Automation in the Digitizing the Customer Experience track at SCTE-ISBE Cable-Tec Expo in Atlanta, GA on October 24, 2018. Our White Paper on GOCare's retention module will be available following the presentation. GOCare has earned multiple industry recognitions for innovation including CIO Review’s 20 Most Promising Utilities Technologies, Cable Spotlight Product of the Year, and Multichannel News’ Innovator Awards.
NuTEQ Solutions provides subscriber management and retention solutions to the broadband and utility industries. GOCare delivers new revenues, reduces operating costs, and improves customer satisfaction. NuTEQ is headquartered in Atlanta, GA and operates out of the Advanced Technology Development Center at the Georgia Institute of Technology.
Schurz Communications Inc. is a Mishawaka, Indiana-based news and information company that consists of broadband, newspaper publishing, cloud managed services, and digital media operations. It owns 4 broadband companies servicing over 100,000 subs, publishes 11 daily and 7 weekly newspapers in medium and small markets with a daily circulation of 129,467 and weekly circulation of 95,800, various niche publications, and multiple minority investments. Geographically, Schurz Communications has a presence in Arizona, Indiana, Iowa, Maryland, Michigan, Nebraska, Pennsylvania and South Dakota. For more information, visit http://www.schurz.com.