|This Newsletter is
Microsoft's RMS Solutions
Get a free Microsoft Retail Management System CD today.
Microsoft's RMS Solutions in Action CD offers you a no-risk opportunity to learn how a POS solution from Microsoft can help save you time and money - allowing you to focus on the most important part of your business - your customers. Click here to learn more.
|Looking for a call recording solution? Just tell us what you are trying to locate and we will do the rest.|
|Business Need And GoldMine Solution For The Legal Industry|
Prior to implementing GoldMine, Lehnardt & Lehnardt used Amicus Attorney Pro, a proprietary database made specifically for the legal profession by Gavel & Gown Software in Canada. "At the time, Amicus Attorney seemed to be the best fit for us," says Stephen Lehnardt, partner. However, Amicus Attorney had problems. "Amicus Attorney did not provide an ongoing chronological listing of documents or link documents to a contact record. This was very limiting." Submitted by FrontRange Solutions, Inc.
|30,000 Facts, One Simple Solution|
A leading health insurance provider with more than 4 million members nationwide used its own staff of customer service representatives (CSRs) to provide support for a range of managed care programs. More than 30,000 separate knowledge
items filled the client's reference binder, and the
information changed constantly. The amount of constantly changing information was a challenge for even the most experienced representatives. The client turned to ICT Group for help. Submitted by ICT Group
|Remarketing Services Of America (RSA) Improves Customer Interactions With Quality Monitoring System|
Before implementing the NICE recording and quality monitoring system, RSA had been using manual tape recorders to capture and play back customer interactions. It was a very inefficient way of monitoring for quality and didn't allow them to do the job they wanted to do. RSA's managers were spending too much time trying to find calls they could listen to and evaluate. Submitted by NICE Systems
|Advertising Agency Uses Voice Messaging Solution To Streamline Communications|
BBDO South, one of the largest advertising agencies, is known for its industry-leading creativity and innovation. Timely communication, both internally and with clients, is essential to the continuing success of the organization. Although traveling executives had access to a pool of laptop PCs so that they could respond to e-mails when away from clients or the office, they could only send or receive messages when connected — sometimes hours too late for a timely response. Submitted by Avaya
eQueue Messaging delivers voice mail, e-mail, and fax to a common mailbox, giving contact centers and enterprises the ability to manage them using the same routing and tools used to manage live interactions. Access additional routing solutions.
Soffront Sales helps close more sales, forecast better, and improve sales force productivity. It provides sales process workflow, contact management, quote generation, opportunity tracking, outlook integration, and mobile access. Request more product information or receive a quote.
Clientele by Epicor, a complete CRM solution for small and midsize enterprises, enables you to manage the entire life cycle of a customer — from generating leads and closing sales to providing superior support. Request more information on this complete CRM solution.
|Avaya 2500 Series Analog Telephones|
The Avaya 2500 Series Analog Telephones are single-line sets that are idea for a variety of locations within a business — such as your warehouse, mailroom, factory floor, reception area, and other places where reliable call handling and economy are high prioritities. Download the complete product sheet now.
|J.C. Ehrlich's Success With Extended Systems |
|Having already deployed PDAs to a few of its pest control technicians with CRM, scheduling, and e-mail applications, J.C. Ehrlich sought to upgrade to a strategy that would allow the company to provide more detailed customer service and location information (including route directions) as well as groupware capabilities for selected company managers and executives. Submitted by Extended Systems|
|Call Center Demo And Conference|
Your Demo Hall pass is FREE, and entitles you to attend exciting events and activities that will inspire you, provide current knowledge about issues facing the industry, and arm you with powerful information you can take back to your own center. And when you register by April 15th, for a premium or standard conference pass, you'll receive an additional $100 in savings on the already reduced early bird pricing. THAT'S $300 TOTAL SAVINGS! Simply register online or call (800) 441-8826 or (415) 947-6130 (M-F 9am-4pm PST). Be sure to use priority code CMK1 in order to receive your $300 total savings.
Don't miss Retail Systems 2005 Conference & Exposition, the only industry event that brings together executives from the entire retail industry together to discuss internal and external IT and business processes.
|Thinking About Continuing Your Education?|
Let us help you find the right school. Whether you would like to get an associate's degree, bachelor's degree, or master's degree we can help you pinpoint which schools to choose from. For further details, visit here.
|Browse from the extensive list of complimentary trade publications. Visit here for more information.|