TeamSupport, the industry's top business to business (B2B) customer support software solution, today announces five new capabilities that provide B2B customer support teams with the tools necessary to break down internal communication barriers. These capabilities make it easier for teams to work together, share information and access their collective knowledge to solve customer challenges. Capabilities include SLA (service level agreement) management 2.0, internal knowledge base statistics, a refreshed ticket submission process for the Customer Hub, email to activities and the ability to email ticket actions.
In today’s world, customer support can be the difference between retaining a customer and losing a customer. For support agents, the need for a solution that can handle inquiries, establish workflows, create tasks, manage projects and assign responsibility to all stakeholders involved is vital to meeting customer expectations and maintaining positive customer relationships.
“No matter what industry you are in, it is critical to establish loyal customer relationships. Businesses are empowering and showing customer support teams the important role they play in developing these relationships,” said Robert Johnson, CEO, TeamSupport. “This is especially true in the B2B space where customer relationships are very complex. Through these new capabilities, we’re making a commitment to our customers by providing them with the tools they need to strengthen customer relationships, provide better experiences and reduce churn.”
The five new capabilities include:
The new capabilities are available today and are actively being used by clients. To learn more about TeamSupport’s new capabilities, visit www.teamsupport.com
TeamSupport was designed from the ground up by B2B support professionals, especially for mission-critical organizations where customer relationships are imperative. The TeamSupport enterprise solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport makes it easier to support teams to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.
Copyright Business Wire 2019