SAN FRANCISCO--(BUSINESS WIRE)--
UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, today announced the general availability of new enhancements to the UJET Customer Support Platform. The enhanced platform includes industry-first innovations, such as: Wait Time Text Prompt, Inactive Chat Identification, Customizable Surveys and Reporting, Localized Agent Adapter, four new end-user languages, and a new optimized mobile app Software Development Kit (SDK).
With these new features and functionality, UJET is helping both customers and agents share important information, configure settings for a more personalized experience, gather customized feedback, and monitor for better efficiency.
UJET Platform New Features and Functionality:
“Today, the most crucial battle for brand and competitive advantage is being fought and won in the customer support center,” said Joerg Habermeier, Head of Product, UJET. “We continue to enhance the UJET platform with this truth in mind.” He continued, “This announcement further underscores our commitment to continuously innovate and deliver features and functionality that not only serve to optimize the customer experience (CX), but the employee experience as well, as they are inexorably tied and equally critical to the success of the business.”
For further information and a UJET demo, please visit: https://www.ujet.co/demo/landing
View an example of our Customizable Surveys here: https://go.ujet.co/hubfs/Content/Customizable-Surveys.png
Tweet this: .@UJETco continues unparalleled pace of customer support platform #innovation with additional text, chat and customer survey capabilities for modern enterprises https://ujet.co/newsroom/ #CustomerExperience #EmployeeExperience
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade in its global reliability, security, and scaling capacity and is SOC2 Type II and HIPAA compliant. UJET is trusted by customer-centric, innovative enterprises, including Nest, Instacart, Postmates, Atom Tickets, Blink and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction. For more information, visit www.getujet.com.
Copyright Business Wire 2019