Current Headlines

  1. Infinity Launches UK's First Conversation Analytics Suite

    Infinity clients using Conversation Analytics will be able to analyse the speech on every call they receive, and efficiently enable companies to act on these insights at scale

  2. TEN DIGIT Communications Selects ID R&D To Provide Continuous, Zero-Effort Biometric Authentication To Its Intelligent Messaging Platform

    TEN DIGIT Communications [“TEN DIGIT”], the provider of a patented messaging platform that enables call-center phone lines to function as smartphones with text, call, and link and image sharing capabilities, today announced it has partnered with biometrics firm ID R&D to offer multimodal biometric authentication within TEN DIGIT’s TDC BRIDGE® solution

  3. Vision Critical Offers Accreditation And Certification Program For Progressive Customer Insights Professionals

    Vision Critical recently announced a customizable professional accreditation and certification program as part of Vision Critical Academy, its collaborative learning environment

  4. Solutionreach Partners With Jive By LogMeIn, To Enhance Options For Practices

    Solutionreach, the leader in patient relationship management (PRM) solutions, announced today it has partnered with VoIP business phone system provider Jive by LogMeIn

  5. Dialpad Launches Dialpad Support For Call Centers

    Dialpad, the only AI-driven, cloud-native business communications platform, today announced the launch of Dialpad Support, a new AI-powered call center product designed to fit the demands of modern customer support teams

  6. Everise Acquires Trusource Labs; Expanding Customer Support To Internet Of Things

    Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced today that it has signed a binding agreement to acquire Trusource Labs

  7. InGenius CTI With Microsoft Dynamics 365 Channel Integration Framework

    InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework

  8. Five9 Customer Service Index 2018 Reveals A Rise In Customer Expectations And Willingness To Share Data

    Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, recently announced the findings of the second-annual Five9 Customer Service Index, commissioned by Five9 and conducted by Zogby Analytics

  9. Local Businesses Can Stay In Touch With Their Customers WIth This One Simple Tool

    With Small Business Saturday coming up, NetBlaze has expanded its CRM module to help businesses retain their current customers and increase their revenue. NetBlaze knows that Small Businesses need help with their online marketing so that they can focus on running their business effectively

  10. Automated SAP Business One And Zoho Integration From Alluvia

    Alluvia, the company that has revolutionized integration between the popular SAP Business One ERP system and CRM, ecommerce, and other applications, has recently announced automated integration for the Zoho Customer Relationship Management (CRM) system