Current Headlines

  1. Mitel And Talkdesk Partner For Enterprise Cloud Contact Center Solution
    4/9/2019

    Talkdesk, the cloud contact center for innovative enterprises, and Mitel®, a global leader in business communications, today announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer.

  2. Nimble Named Market-Leading CRM For Office 365, G Suite For Seventh Consecutive Year, Says G2 Crowd
    4/2/2019

    Nimble, The Simple CRM for Office 365 and G Suite, recently announced it has been named a CRM Market Leader for Customer Satisfaction for the seventh consecutive year, according to G2 Crowd (the world’s leading business software reviews platform).

  3. Bidgely CARE Solution Brings Artificial Intelligence To Utility Customer Service
    4/2/2019

    Bidgely has expanded its industry-first UtilityAI solutions into utility customer service centers with the introduction of CARE. Through integrating artificial intelligence into power utility and energy retailer customer service centers, CARE reduces operational costs and enhances customer satisfaction while also enabling customer service representatives (CSRs) to drive strategic utility goals.

  4. Avaya Taps Nuance To Deliver New, Easy-To-Navigate Conversational Interfaces For AI-Enhanced Customer Experience
    4/1/2019

    Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, recently announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions.

  5. UJET Continues Unparalleled Pace Of Innovation With Added Text, Chat And Feedback Capabilities
    3/27/2019

    UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation, recently announced the general availability of new enhancements to the UJET Customer Support Platform.

  6. Upshot.ai Achieves AWS Digital Customer Experience Competency Status
    3/20/2019

    Upshot.ai, the 'Comprehensive Customer Engagement Cloud,' announced today that it has achieved Amazon Web Services (AWS) Digital Customer Experience Competency status.

  7. Oracle Helps Marketers Make Every Customer Feel Special
    3/19/2019

    To help marketers create irresistible connected customer experiences, Oracle today unveiled new data-driven features for Oracle Marketing Cloud. The innovations leverage rich behavioral insights from across channels to ensure every customer has a truly personalized experience.

  8. VoiceBase And Tableau Software Partner To Modernize How Speech Analytics Data Is Consumed By The Enterprise
    3/18/2019

    VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.

  9. XMedius Empowers Teams With Enterprise-Grade Call Center Solution
    3/18/2019

    XMedius Solutions Inc., a global leader in the field of secure enterprise communications solutions, today announced that it has made its XM TeamQ™ informal call center solution easier to adopt for teams looking to manage workflows and enhance collaboration.

  10. Counter Culture Coffee Adopts Medallia's Experience Management Solution To Improve Customer Loyalty
    3/13/2019

    Medallia, Inc. (www.medallia.com), the global Experience Management leader, announced today that Counter Culture Coffee adopted the Medallia Experience Cloud™ to better understand customer needs and connect with its customers beyond the online buying experience.