Current Headlines

  1. TeamSupport Unveils New Capabilities To Strengthen B2B Customer Support Software

    TeamSupport, the industry's top business to business (B2B) customer support software solution, recently announces five new capabilities that provide B2B customer support teams with the tools necessary to break down internal communication barriers.

  2. CustomerView To Demonstrate Advanced Analytics Platform At Genesys Xperience19

    CustomerView®, a pioneer in leveraging cloud-based big data analytics to capture every customer interaction in every channel to measure compliance, productivity, call resolution and sentiment, will demonstrate the latest release of its innovative Customer Experience as a Service (CXaaS) platform at Xperience19. Hosted by Genesys®, the global leader in omnichannel customer experience and contact center solutions, Xperience19 brings together over 2,000 industry leaders and will be held June 10-13 in Denver

  3. Workwise Announces Release Of OnContact CRM 10.5

    WorkWise, a leading ERP and CRM software developer, announced today the release of its CRM application, OnContact CRM 10.5. The latest release builds upon its predecessor, OnContact CRM 10.4, featuring the OnContact CRM customer portal, which provides CRM data and resources for external client usage

  4. Panviva Amplifies Focus On Customer Experience And Empowers Companies To Master Digital Transformation

    Panviva, a leading omnichannel customer experience company, today announced the launch of Digital Orchestrator – a platform that creates, curates and delivers real-time knowledge to any channel or device a customer or employee chooses to use

  5. CX Vs HX: Deloitte Research Uncovers How Emotional Experiences With Brands Shape The Customer Lifecycle

    As consumer interactions become more digital, customers are looking for more human, stronger emotional connections to the people and organizations they do business with, according to a study released today by Deloitte

  6. CallMiner Partners With Teleperformance Subsidiary Praxidia To Offer Voice Of The Customer Interaction Analytics Solutions

    CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centers and customer experience (CX) teams across the globe

  7. Endesa Taps IBM Watson And IBM Cloud To Deliver Superior Customer Service Through Its AI Contact Center

    Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized customer service

  8. Exceptional Customer Experiences Through Duo World's Smoothflow & Facetone

    Duo World Inc. (OTCQB: DUUO) now offers an enhanced customer satisfaction experience. Companies can use DUO’s recently launched software applications Smoothflow and Facetone to help their customer service teams provide a platinum-level customer service experience

  9. Admissions Team Helps Create First CRM For Substance Use And Mental Health Industry

    Until now, the substance use and mental health industry has not had a Custom Relationship Management (CRM) tool designed for the industry, leaving the industry without the features it needs to provide better care.

  10. IBM Services Signs Agreement With Lenovo Data Center Group To Increase Customer Care With Cognitive And Blockchain Solutions

    IBM (NYSE: IBM) today announced that it will support the customer experience of Lenovo's Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide.