Current Headlines

  1. Delivering A Smarter Approach To Omnichannel Self-Service

    Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced a partnership with Bright Pattern, a leading provider of enterprise contact center software

  2. NICE Robotic Automation Improves Speed, Compliance And Accuracy For The Results Companies

    NICE recently announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures

  3. Launches Its AI Powered Chatbot Platform For Customer Support And Engagement
    10/3/2018 Inc., the leading Conversational Artificial Intelligence Company, announced the launch of its new AI-powered Chatbot platform that allows businesses to add intelligent and conversational features to their customer engagement channels

  4. HSBC Bank Launches A New Service To Integrate Customers’ Small Business Banking And Personal Finance Needs

    HSBC Bank recently announced the launch of a new service designed to give customers greater control over their business and personal finance needs

  5. ProProfs Launches ProProfs Help Desk To Offer Exemplary Customer Support

    ProProfs, a leading SaaS company offering platforms for online training, assessments and customer service, today announced the launch of ProProfs Help Desk, its cloud-based customer service SaaS platform

  6. Clear C2 Enhances Flagship Software, C2CRM, With New User Interface

    Clear C2, a leading CRM provider for the manufacturing industry, recently released an overhaul of its award-winning software, C2CRM

  7. Build Your Own Chatbot To Transform Telecom Customer Service

    Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are

  8. SessionM Continues To Innovate Advanced Customer Loyalty Solutions

    SessionM, a market leading customer data and engagement platform, recently announced new advanced loyalty solutions for clients to bolster customer frequency, spend and brand advocacy

  9. Womply Launches Womply CRM, The First Effortless Customer Relationship Management Solution For Small Businesses

    Womply, the leader in front office software for small- and medium-sized businesses (SMBs), recently announced the public launch of Womply CRM, the first effortless customer relationship management (CRM) solution designed specifically for American small businesses

  10. Ytel Forges Partnership With SugarCRM And Faye Business Systems Group

    Ytel, a leading edge software company that helps businesses engage more customers using multi-channel communications, announced a partnership with SugarCRM and Faye Business Systems Group (FayeBSG), SugarCRM's 2018 Global Reseller of the Year