Current Headlines

  1. Freshworks Enriches Freddy, Its AI-powered Omnibot, With Predictive Engagement, Enabling Proactive Outreach And Support To Win And Keep Customers-For-Life
    4/24/2019

    Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities.

  2. Automotive Dealers Shift To Cloud-Based CRM Solutions To Meet Customer Expectations
    4/22/2019

    As automotive retail adapts to changing customer expectations, dealers are shifting from a product-driven to a customer-centric business culture.

  3. Afiniti Commended By Frost & Sullivan For Its Vision Of Using AI To Strategically Match Customers With Service Agents In Contact Centers
    4/11/2019

    Based on its recent analysis of the global AI-powered customer routing solutions for the contact center market, Frost & Sullivan recognizes Afiniti with the 2019 Global Visionary Innovation Leadership Award.

  4. Boost Call Center Performance With Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics
    4/9/2019

    netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution platform.

  5. Mitel And Talkdesk Partner For Enterprise Cloud Contact Center Solution
    4/9/2019

    Talkdesk, the cloud contact center for innovative enterprises, and Mitel®, a global leader in business communications, today announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer.

  6. Upshot.ai Achieves AWS Digital Customer Experience Competency Status
    3/20/2019

    Upshot.ai, the 'Comprehensive Customer Engagement Cloud,' announced today that it has achieved Amazon Web Services (AWS) Digital Customer Experience Competency status.

  7. Oracle Helps Marketers Make Every Customer Feel Special
    3/19/2019

    To help marketers create irresistible connected customer experiences, Oracle today unveiled new data-driven features for Oracle Marketing Cloud. The innovations leverage rich behavioral insights from across channels to ensure every customer has a truly personalized experience.

  8. VoiceBase And Tableau Software Partner To Modernize How Speech Analytics Data Is Consumed By The Enterprise
    3/18/2019

    VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.

  9. XMedius Empowers Teams With Enterprise-Grade Call Center Solution
    3/18/2019

    XMedius Solutions Inc., a global leader in the field of secure enterprise communications solutions, today announced that it has made its XM TeamQ™ informal call center solution easier to adopt for teams looking to manage workflows and enhance collaboration.

  10. Counter Culture Coffee Adopts Medallia's Experience Management Solution To Improve Customer Loyalty
    3/13/2019

    Medallia, Inc. (www.medallia.com), the global Experience Management leader, announced today that Counter Culture Coffee adopted the Medallia Experience Cloud™ to better understand customer needs and connect with its customers beyond the online buying experience.