Current Headlines

  1. AppNexus Mobilizes Anodot's Autonomous Analytics To Improve Customer Service

    Anodot today announced that AppNexus, a Xandr company, is leveraging Anodot's Autonomous Analytics platform to detect and resolve business incidents in real-time, alerting customer-facing teams of problems that impact customers' revenue-generating ads

  2. New Agent And Call-Center Features For DialerAI

    The new call-center tools allow creation of agents and queues within DialerAI. “Agent support is one of the most requested features from our customers” said Areski Belaid, CTO of DialerAI, “this development is really exciting for us as it develops towards a one stop shop for your call center requirements”

  3. Acqueon Announces A Suite Of Proactive Engagement Products That Drive Effortless Customer And Agent Experience, At The Cisco Customer Journey Sales Summit, New Orleans

    Acqueon Technologies Inc., a leader in delivering AI powered proactive customer experiences, unveiled a suite of products today that are engineered to drive effortless experience for both contact center agents and customers, at the Cisco’s Customer Journey Sales Summit, in New Orleans

  4. X2Engine, Inc. Releases X2CRM Enterprise Version 7.0

    X2Engine, Inc., provider of the award-winning X2CRM software, which includes sales force automation, marketing automation, service, and workflow, announces the release of its latest edition—X2CRM Enterprise 7.0

  5. Optus SMB Makes Upgrades To Customer Experience With Vlocity

    Optus SMB has announced significant upgrades to its business operations and customer experience as it focuses on further driving business growth and customer satisfaction through the adoption of Vlocity Inc.'s Vlocity Communications services, which integrate with the Salesforce Lightning Platform to enable companies to drive growth and create improved customer experiences

  6. Transcosmos Announces Its Next-Gen Contact Center Services Fully Powered By AWS

    transcosmos inc. is now developing new services that utilize “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS)

  7. Zappix Inc. And Partner Radial, Inc. Announce Newly Expanded Customer Base And Product Offering

    Emerging industry leader Zappix, Inc., a Radial, Inc. Technology Partner, has added three new customers while expanding the applications of their transformative Visual IVR offering to new industries and use cases

  8. Bank Independent Goes Live With ENACOMM’s AI-Enabled Voice Banking, Distinguishes Itself As Trailblazer Among Community Banks

    ENACOMM’s Virtual Personal Assistant (VPA) banking is now available to Bank Independent customers, who can safely and securely access their bank account information and conduct financial transactions in real-time by interacting with a chatbot

  9. Schurz Communications Selects GOCare™ To Improve The Customer Experience

    “Our four operating companies deliver a consistently superior level of service across their diverse footprints. Differentiating our companies in a crowded marketplace is critical in this rapidly changing industry” said Tom Williams, VP of Engineering and Technology for Schurz

  10. Transcosmos Is Set To Release “Non-Voice Contact Center Package”

    transcosmos inc. will launch “Non-voice Contact Center Package,” a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time