Current Headlines

  1. Dealer-FX Announces Sales2Service: A Mobile Solution To Increase First Service Visit Retention And Enhance The Customer Experience

    Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution

  2. Etiya Helps Launch The Brand New All-Digital Mobile And Internet Provider Fizz

    Etiya, the leading Independent Software Vendor providing comprehensive Customer Relationship Management (CRM), Catalogue and AI-Driven B/OSS, as well as Customer and Social Media Analytics to Communications and Digital Service Providers, announced that it was selected by Fizz to help launch Canada’s first all-digital mobile and Internet services last Fall

  3. WorkWise Announces The Release Of OnContact CRM 10.4

    WorkWise, a leading ERP and CRM developer, announced a new release of its CRM application, OnContact CRM 10.4. The latest release builds upon its predecessor, OnContact CRM 10.3, and features Gmail integration, Google’s premier email service. With Gmail integration, users can connect their preferred email client to their CRM database in order to manage all emails in one place, without switching between applications

  4. Large Insurance Provider Chooses Cameo Solutions For Conversational IVR Powered By Nuance

    Cameo Solutions, a wholly owned subsidiary of Cameo Global, has been chosen to lead the implementation of Nuance’s market leading AI-powered Conversational IVR for one of the nation’s largest Healthcare Insurance Providers

  5. transcosmos Launches Cloud Contact Center Services Powered By Amazon Connect

    transcosmos inc. is delighted to announce that the company has developed next-gen contact center services powered by “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS)

  6. Momentum Auto Group Opens Customer Service Center And Contact Line To Assist Customers During Transition

    To assist customers during the transition, the group has opened a customer service center as well as a new line of communication between customers and representatives

  7. Studio98 Proves Analytics Can Be Used To Increase Conversions

    Studio98, a digital marketing firm specializing in medium-sized to large companies, continues to prove analytics can be used to increase a business’s conversion rates

  8. RiverStar Releases QueView, An Integrated Email Handling Solution For NICE InContact

    RiverStar, a contact center software and custom applications solution provider, today announced the release and general availability of its QueView software application

  9. ReferralMD Releases Patient Communication And Engagement Platform

    ReferralMD, the leader in healthcare referral management and patient access solutions, today announced the release of its text and email patient engagement platform

  10. UNIFY Launches Chatbot For Customer Service Solution

    UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY