Current Headlines

  1. Salesforce Adds New Conversation Channels To Salesforce Essentials, Giving Small Businesses Personalized Ways To Interact With Customers

    Salesforce [NYSE: CRM], the global leader in CRM, today delivered new conversation channels in Salesforce Essentials, the all-in-one CRM solution built specifically for small businesses.

  2. Aegon Life Boosts Website Conversions With Lemnisk's Customer Data Platform

    Aegon Life Insurance, pioneer of digital insurance in India, increased its website conversions with Lemnisk's Customer Data Platform (CDP).

  3. PanTerra Enhances Streams Offering With Enterprise Integration With Leading Cloud CRM Zoho

    PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, today announced expanded integration with popular cloud CRM vendor Zoho.

  4. Tokio Marine & Nichido Selects Salesforce To Exceed Customer Expectations At Every Touchpoint

    Salesforce (NYSE: CRM), the global leader in CRM, today announced that Tokio Marine & Nichido Fire Insurance Co., Ltd.—one of the largest property and casualty insurance providers in Japan—selected Salesforce to unify every customer touchpoint across its corporate and sales, call centers, insurance agencies and marketing divisions onto a single CRM platform.

  5. Equisoft Acquires Grendel Recognized For Its Premier Wealth Management CRM Platform

     Global business-driven solution provider Equisoft is pleased to announce the acquisition of Grendel, a privately-owned US-based company offering an industry leading customer relationship management system (CRM) purpose-built for the wealth management industry.

  6. CustomerView To Demonstrate Advanced Analytics Platform At Genesys Xperience19

    CustomerView®, a pioneer in leveraging cloud-based big data analytics to capture every customer interaction in every channel to measure compliance, productivity, call resolution and sentiment, will demonstrate the latest release of its innovative Customer Experience as a Service (CXaaS) platform at Xperience19. Hosted by Genesys®, the global leader in omnichannel customer experience and contact center solutions, Xperience19 brings together over 2,000 industry leaders and will be held June 10-13 in Denver

  7. Workwise Announces Release Of OnContact CRM 10.5

    WorkWise, a leading ERP and CRM software developer, announced today the release of its CRM application, OnContact CRM 10.5. The latest release builds upon its predecessor, OnContact CRM 10.4, featuring the OnContact CRM customer portal, which provides CRM data and resources for external client usage

  8. Panviva Amplifies Focus On Customer Experience And Empowers Companies To Master Digital Transformation

    Panviva, a leading omnichannel customer experience company, today announced the launch of Digital Orchestrator – a platform that creates, curates and delivers real-time knowledge to any channel or device a customer or employee chooses to use

  9. CX Vs HX: Deloitte Research Uncovers How Emotional Experiences With Brands Shape The Customer Lifecycle

    As consumer interactions become more digital, customers are looking for more human, stronger emotional connections to the people and organizations they do business with, according to a study released today by Deloitte

  10. CallMiner Partners With Teleperformance Subsidiary Praxidia To Offer Voice Of The Customer Interaction Analytics Solutions

    CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centers and customer experience (CX) teams across the globe