Current Headlines

  1. Delivering A Smarter Approach To Omnichannel Self-Service
    10/9/2018

    Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement, today announced a partnership with Bright Pattern, a leading provider of enterprise contact center software

  2. botique.ai Launches Its AI Powered Chatbot Platform For Customer Support And Engagement
    10/3/2018

    botique.ai Inc., the leading Conversational Artificial Intelligence Company, announced the launch of its new AI-powered Chatbot platform that allows businesses to add intelligent and conversational features to their customer engagement channels

  3. ProProfs Launches ProProfs Help Desk To Offer Exemplary Customer Support
    10/1/2018

    ProProfs, a leading SaaS company offering platforms for online training, assessments and customer service, today announced the launch of ProProfs Help Desk, its cloud-based customer service SaaS platform

  4. Build Your Own Chatbot To Transform Telecom Customer Service
    9/28/2018

    Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are

  5. Ytel Forges Partnership With SugarCRM And Faye Business Systems Group
    9/24/2018

    Ytel, a leading edge software company that helps businesses engage more customers using multi-channel communications, announced a partnership with SugarCRM and Faye Business Systems Group (FayeBSG), SugarCRM's 2018 Global Reseller of the Year

  6. AMC Technology Announces Launch Of New Cloud Solution, DaVinci For Salesforce
    9/24/2018

    AMC Technology, a leading customer service integration platform provider, is launching its newest product, DaVinci for Salesforce. DaVinci is a flexible cloud-based contact center solution that scales to fit the needs of any organization

  7. Upstream Works Announces New Software Improving Customer Engagements And Digital CX Journeys
    9/20/2018

    Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 3.7 of its signature software, Upstream Works for Finesse (UWF)

  8. Glympse Delivers Personalized Predictive Experience for TruGreen Customers
    9/5/2018

    Glympse, the pioneer of real-time location technology, is proud to announce they are working with TruGreen, the nation's leading professional lawn care company helping people live life outside, to deliver information to consumers and businesses-including the location and estimated time of arrival (ETA) of TruGreen specialists via the TruGreen mobile app

  9. Lunar Launches Uplink, A New Text Message Product For Sales Teams
    9/5/2018

    Lunar, a technology-based, software as a service (SaaS) product development and business consulting company, today announces the launch of its new product, Uplink

  10. Advocado Unveils TraaqrSMB, The First And Only Fully Automated Click-To-Call, Conversion-Level Tracking Service For Small Businesses
    9/4/2018

    At the HubSpot INBOUND 2018 conference, Advocado today unveiled TraaqrSMB, the marketing industry’s first and only fully automated click-to-call, conversion-level tracking service for small businesses and their agencies