Current Headlines

  1. ENGIE Residential Customers Can Now Contact Their Energy Company Via WhatsApp

    The largest energy supplier on the Belgian market, ENGIE, a subsidiary of global energy leader ENGIE Group, is pleased to announce that its 2 million retail customers can now contact their energy company via WhatsApp

  2. Infinity Launches UK's First Conversation Analytics Suite

    Infinity clients using Conversation Analytics will be able to analyse the speech on every call they receive, and efficiently enable companies to act on these insights at scale

  3. TEN DIGIT Communications Selects ID R&D To Provide Continuous, Zero-Effort Biometric Authentication To Its Intelligent Messaging Platform

    TEN DIGIT Communications [“TEN DIGIT”], the provider of a patented messaging platform that enables call-center phone lines to function as smartphones with text, call, and link and image sharing capabilities, today announced it has partnered with biometrics firm ID R&D to offer multimodal biometric authentication within TEN DIGIT’s TDC BRIDGE® solution

  4. Dialpad Launches Dialpad Support For Call Centers

    Dialpad, the only AI-driven, cloud-native business communications platform, today announced the launch of Dialpad Support, a new AI-powered call center product designed to fit the demands of modern customer support teams

  5. Everise Acquires Trusource Labs; Expanding Customer Support To Internet Of Things

    Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced today that it has signed a binding agreement to acquire Trusource Labs

  6. InGenius CTI With Microsoft Dynamics 365 Channel Integration Framework

    InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework

  7. Local Businesses Can Stay In Touch With Their Customers WIth This One Simple Tool

    With Small Business Saturday coming up, NetBlaze has expanded its CRM module to help businesses retain their current customers and increase their revenue. NetBlaze knows that Small Businesses need help with their online marketing so that they can focus on running their business effectively

  8. Automated SAP Business One And Zoho Integration From Alluvia

    Alluvia, the company that has revolutionized integration between the popular SAP Business One ERP system and CRM, ecommerce, and other applications, has recently announced automated integration for the Zoho Customer Relationship Management (CRM) system

  9. AppNexus Mobilizes Anodot's Autonomous Analytics To Improve Customer Service

    Anodot today announced that AppNexus, a Xandr company, is leveraging Anodot's Autonomous Analytics platform to detect and resolve business incidents in real-time, alerting customer-facing teams of problems that impact customers' revenue-generating ads

  10. New Agent And Call-Center Features For DialerAI

    The new call-center tools allow creation of agents and queues within DialerAI. “Agent support is one of the most requested features from our customers” said Areski Belaid, CTO of DialerAI, “this development is really exciting for us as it develops towards a one stop shop for your call center requirements”