Current Headlines

  1. Endesa Taps IBM Watson And IBM Cloud To Deliver Superior Customer Service Through Its AI Contact Center
    5/15/2019

    Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized customer service

  2. Exceptional Customer Experiences Through Duo World's Smoothflow & Facetone
    5/7/2019

    Duo World Inc. (OTCQB: DUUO) now offers an enhanced customer satisfaction experience. Companies can use DUO’s recently launched software applications Smoothflow and Facetone to help their customer service teams provide a platinum-level customer service experience

  3. Admissions Team Helps Create First CRM For Substance Use And Mental Health Industry
    4/26/2019

    Until now, the substance use and mental health industry has not had a Custom Relationship Management (CRM) tool designed for the industry, leaving the industry without the features it needs to provide better care.

  4. IBM Services Signs Agreement With Lenovo Data Center Group To Increase Customer Care With Cognitive And Blockchain Solutions
    4/25/2019

    IBM (NYSE: IBM) today announced that it will support the customer experience of Lenovo's Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide.

  5. Freshworks Enriches Freddy, Its AI-powered Omnibot, With Predictive Engagement, Enabling Proactive Outreach And Support To Win And Keep Customers-For-Life
    4/24/2019

    Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities.

  6. Automotive Dealers Shift To Cloud-Based CRM Solutions To Meet Customer Expectations
    4/22/2019

    As automotive retail adapts to changing customer expectations, dealers are shifting from a product-driven to a customer-centric business culture.

  7. Afiniti Commended By Frost & Sullivan For Its Vision Of Using AI To Strategically Match Customers With Service Agents In Contact Centers
    4/11/2019

    Based on its recent analysis of the global AI-powered customer routing solutions for the contact center market, Frost & Sullivan recognizes Afiniti with the 2019 Global Visionary Innovation Leadership Award.

  8. Boost Call Center Performance With Actionable Call Center Analytics: netsapiens Unveils SNAPanalytics
    4/9/2019

    netsapiens, a B2B provider of unified communications (UCaaS) solutions to service providers, announces today the release of SNAPanalytics, an innovative call center analytics solution that complements the call center functionality inherent in its hallmark SNAPsolution platform.

  9. Mitel And Talkdesk Partner For Enterprise Cloud Contact Center Solution
    4/9/2019

    Talkdesk, the cloud contact center for innovative enterprises, and Mitel®, a global leader in business communications, today announced a strategic partnership to help enterprises transform to meet the demands of today’s digital consumer.

  10. Upshot.ai Achieves AWS Digital Customer Experience Competency Status
    3/20/2019

    Upshot.ai, the 'Comprehensive Customer Engagement Cloud,' announced today that it has achieved Amazon Web Services (AWS) Digital Customer Experience Competency status.