Current Headlines

  1. Toco Warranty Launches Live Chat And Referral Program With New Online Customer Portal

    Consumers seeking service have high expectations – they don't want to wait more than 45 seconds on hold and 60% prefer that companies offer an online chat

  2. ISG To Host First-Ever ISG Customer And User Experience Summit

    Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host the first-ever ISG Customer and User Experience Summit, April 17-18, at the San Francisco Marriott Union Square

  3. Therap's Scheduling/Electronic Visit Verification (EVV) Module Features Interactive Voice Response (IVR)

    Therap announces a new Interactive Voice Response (IVR) feature now available within its Scheduling/Electronic Visit Verification (EVV) module for authenticating services provided in the community

  4. NovelVox Launches Credit Union Unity For Contact Centers To Boost Member Experience

    NovelVox, a market leader in providing innovative and bespoke agent desktops, announces the launch of its new series of Credit Union Unity products. These products have been designed keeping in mind the specific integration and workflow optimization needs of credit union contact centers

  5. Bosch Enables Emergency Call Outside The Car

    Bosch Service Solutions, the leading solution provider for mobility services, is expanding its eCall service beyond the car. Thanks to a new app users can trigger an automatically generated emergency call outside of a car, for example from a bicycle, electric scooter, motorcycle or bus

  6. SugarCRM Elite Partner Faye Business Systems Group Adds New Features To Industry-Leading Sugar Messaging Application

    Faye Business Systems Group is a technology consulting and software company that helps companies grow by working with them to implement, customize and integrate innovative and effective financial and business systems

  7. CRM Powered By Ethereum Blockchain Launches Beta

    Cogmento CRM, a customer relationship management software on the Cloud provider launches today with an Open Beta. Anyone can sign up and try CRM software enabled with blockchain technology

  8. 3CLogic Announces Sponsorship Of 2019 ServiceNow Federal Summit

    3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its sponsorship of the 2019 ServiceNow Federal Summit, the annual ServiceNow event where Federal IT leaders gather to learn the latest strategies aligned with this year’s theme, “Digital Transformation: The Foundation of Customer-Like Services''

  9. Survalent Launches StationCentral, A Substation Automation Solution

    Survalent Technology Corporation, a leading provider of advanced distribution management system (ADMS) software, is pleased to announce the launch of its substation automation solution, StationCentral, a comprehensive and adaptable software solution enabling digital capabilities for substations across a broad range of industries

  10. CallTower Connect Enabled To Provision For Microsoft Teams

    CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced today that CallTower Connect, their unifying online administrative system for solutions, now can provision Microsoft Teams