Current Headlines

  1. Movable Ink Partners With CrowdTwist To Bring Real-Time Loyalty Data And Visualizations To Email

    Movable Ink, the visual experience platform provider for digital marketing leaders, today announced a partnership with CrowdTwist, a leader in omnichannel loyalty and engagement solutions, to help brands elevate their loyalty programs with engaging and on-brand email campaigns featuring personalized, data-based visuals that are dynamically created at the moment of open

  2. Talkdesk Enables Tuft & Needle To Elevate Industry Customer Experience Standards

    Talkdesk, the cloud contact center for innovative enterprises, was chosen by Tuft & Needle as its customer support platform. The online mattress retailer brought an innovative approach to the mattress purchasing process and was quickly successful in gaining market share and disrupting their static industry

  3. Oracle Utilities Opower Innovations Help Utilities Connect With Every Customer

    The Oracle Utilities Opower customer engagement platform now includes four entirely new experiences and over 100 innovations for utilities to connect with every residential customer

  4. A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions To Implement Its Digital Transformation Strategy

    OnviSource announced today that a leading wireless service provider has expanded its use of ia.Enterprise Intelligently Automated (IA) Solutions from OnviSource to complete the implementation of its Digital Transformation strategy related to end-to-end Customer Experience Management (CXM)

  5. Launches New Solution On Salesforce AppExchange, The World’s Leading Enterprise Apps Marketplace
    1/28/2019, a leading SaaS integration and workflow automation company, today announced the launch of its workflow connector on Salesforce AppExchange, empowering business to automate marketing and sales workflows

  6. Payfone Launches Next-Generation Platform To Enable Faster, Frictionless And Fraud-Free Customer Experiences

    Payfone, the world's leading digital identity authentication network, today announced the launch of the Trust Platform, a first-of-its-kind digital authentication platform

  7. Dealer-FX Announces Sales2Service: A Mobile Solution To Increase First Service Visit Retention And Enhance The Customer Experience

    Dealer-FX, the leading customer experience management provider for automotive OEMs and their retailers, is announcing the release of Sales2Service, the automotive industry’s first digital pre-delivery checklist mobile solution

  8. Etiya Helps Launch The Brand New All-Digital Mobile And Internet Provider Fizz

    Etiya, the leading Independent Software Vendor providing comprehensive Customer Relationship Management (CRM), Catalogue and AI-Driven B/OSS, as well as Customer and Social Media Analytics to Communications and Digital Service Providers, announced that it was selected by Fizz to help launch Canada’s first all-digital mobile and Internet services last Fall

  9. WorkWise Announces The Release Of OnContact CRM 10.4

    WorkWise, a leading ERP and CRM developer, announced a new release of its CRM application, OnContact CRM 10.4. The latest release builds upon its predecessor, OnContact CRM 10.3, and features Gmail integration, Google’s premier email service. With Gmail integration, users can connect their preferred email client to their CRM database in order to manage all emails in one place, without switching between applications

  10. Large Insurance Provider Chooses Cameo Solutions For Conversational IVR Powered By Nuance

    Cameo Solutions, a wholly owned subsidiary of Cameo Global, has been chosen to lead the implementation of Nuance’s market leading AI-powered Conversational IVR for one of the nation’s largest Healthcare Insurance Providers