Current Headlines
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Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements And A New Platform With Cisco Webex Contact Center
3/29/2023
Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI and bot management capabilities, performance dashboards, enhanced digital and video engagements with Webex by Cisco, and platform expansion with Upstream Works on Cisco Webex Contact Center (UWW).
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Idexo Unveils Groundbreaking NFT Templates System And Web3 CRM Reinventing Community Engagement And Unleashing New Revenue Opportunities
3/23/2023
idexo, a trailblazer in web3 revenue and loyalty infrastructure, proudly announces the launch of its cutting-edge NFT Templates System and Web3 CRM.
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Lumen Expands Cloud-Based Solutions For Contact Centers By Partnering With Talkdesk
3/23/2023
Today's businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences.
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Cognizant Engaged By Volkswagen Group Ireland To Transform Its Digital Customer Experience
3/14/2023
Cognizant (Nasdaq: CTSH) today announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland's digital customer service landscape.
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Net At Work Acquires Innovation ERP, A Leading Sage X3 And Sage 300 Business Consulting Firm
3/8/2023
Net at Work, a full-service technology and business consultancy, today announced the acquisition of Innovation ERP a leading Sage X3 and Sage 300 consulting firm.
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Blackbaud Releases SKY APIs® For Blackbaud CRM™ And Blackbaud Altru®
3/6/2023
Blackbaud (NASDAQ: BLKB), the world's leading cloud software company powering social good, has announced the general availability of SKY API® endpoints for Blackbaud CRM™ and Blackbaud Altru® that will make it easier for customers to further expand and extend the capabilities of these solutions to meet their fundraising and constituent engagement goals—and to ultimately drive better outcomes and achieve their missions.
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Judge Consulting And Copley Consulting Join The HubSpot Partner Program
2/28/2023
Judge Consulting and Copley Consulting Group (a Judge Consulting Company) are excited to announce they are now a certified HubSpot Partner.
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Virgin Atlantic Selects Conduent To Support Customer Experience
2/23/2023
Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, announced today that it has been chosen by Virgin Atlantic, the U.K. based airline that flies to 27 destinations across four continents, to provide customer experience management (CXM).
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automotiveMastermind Launches Integration With Elead CRM To Improve Efficiency, Communication For Dealership Sales Teams
2/15/2023
automotiveMastermind (aM), part of S&P Global Mobility and the leading provider of predictive analytics and marketing automation solutions for dealerships, has introduced an integration with Elead.
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Reliance Global Group Expands Its RELI Exchange Artificial Intelligence-Based InsurTech Platform With CRM Integration
2/13/2023
Reliance Global Group, Inc. (Nasdaq: RELI; RELIW) (“Reliance”, “we” or the “Company”), which combines artificial intelligence (AI) with the personalized experience of a traditional insurance agency, today announced that it has significantly enhanced its AI-based, InsurTech platform with new customer relationship management (CRM) tools to further enhance workflow, streamline operations, and reduce costs for insurance agency partners utilizing RELI Exchange.