Business Wire
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8x8’s Latest Platform Innovations Enable Organizations To Bridge Customer Experience Gaps And Deliver Superior End-To-End Customer Engagement
4/25/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today highlighted the latest enhancements to the 8x8 integrated cloud contact center and unified communications platform.
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SugarCRM And Liferay Partner To Support Digital Business Communities Via DXP Solution Seamlessly Integrated With SugarCRM
4/22/2024
SugarCRM, provider of the award-winning AI-driven sales automation platform, announced a new technology partnership with Liferay, here today at Hannover Messe, the world's leading industrial trade fair.
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Accenture Acquires Unlimited To Further Bolster Its CRM And Customer Relevance Capabilities
4/10/2024
Accenture (NYSE: ACN) has acquired Unlimited, the award-winning integrated customer engagement agency, which will become part of Accenture Song—the world’s largest tech-powered creative group.
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RingCentral Expands Global Footprint And Drives Adoption Momentum Of RingCX, AI-Powered Contact Center
3/26/2024
Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced its native, AI-powered contact center, RingCX, touts more than 1,000 features, has extended global availability, increased adoption, and added new CRM integrations. This press release features multimedia.
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Intradiem And CommunityWFM Announce Strategic Partnership To Deliver Exceptional Agent And Customer Experiences
3/26/2024
Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership.
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Talkdesk Announces A Deepening Partnership With Verint To Help Contact Centers Increase Customer Experience Automation And Better Manage Workforce Needs With Artificial Intelligence
3/25/2024
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced today at Enterprise Connect 2024 an expanded partnership with Verint to provide automated workforce management (WFM) to contact centers with a new Verint Workforce Management for Talkdesk offering.
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Centric Selects Prodapt To Accelerate Customer Acquisition & Transform Customer Experience
3/20/2024
Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience.
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Verint TimeFlex Bot Leverages AI To Revolutionize Contact Center Agent Scheduling
3/19/2024
Verint The Customer Engagement Company, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.
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Las Vegas Valley Water District Selects Talkdesk To Modernize Customer Contact Center And Enhance Customer Experience
3/13/2024
Talkdesk, Inc ., a global AI-powered contact center leader for enterprises of all sizes, today announced that the Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, has chosen Talkdesk to modernize and enhance its customer experience (CX).
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8x8 Launches 8x8 Engage To Bridge Customer Experience Journey Gaps Across An Organization
2/29/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success.