Current Headlines

  1. Stellantis and Applied Intuition Expand Collaboration with STLA Brain to Advance Vehicle Software and Enhance Customer Experience 5/21/2026

    Stellantis and Applied Intuition today announced the expansion of their strategic technology partnership, building on their existing work on STLA SmartCockpit to support the development of the next generation of Stellantis’ STLA Brain intelligent vehicle platform.

  2. Hyro Partners With Five9 To Deliver Healthcare-Specific AI Agents To Contact Centers, Cutting Integration Time To One Hour 5/20/2026

    Hyro, the leading Responsible AI Agent Platform for healthcare, today announced its partnership with Five9, the intelligent CX platform provider.

  3. Continuum And Cloven Announce CRM Integration For Canadian Advisors 5/20/2026

    Continuum, the AI-powered client intelligence platform for Canadian advisors, today announced an integration with Cloven, the CRM that simplifies client interactions for Canadian financial advisors through centralized client profiles, pre-built reporting, and workflow automation.

  4. Azilen Technologies Launches Azeon, An Agentic AI Operating System For Modern Customer Support 5/19/2026

    Azilen Technologies, an enterprise AI development company, announces the launch of Azeon, an agentic AI OS for customer support across voice, chat, email, and ticket-based environments.

  5. transcosmos Introduces AI Into Customer Consultation Processes For Contact Center Services In South Korea 5/18/2026

    transcosmos today announced that it has introduced an AICC (AI Contact Center) service model for its contact center services in South Korea, applying AI across the entire customer consultation lifecycle—from initial contact through post-interaction data analysis.

  6. Ribbon's Cloud Native Technology Partners With Agentforce Contact Center In The Public Cloud 5/14/2026

    Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology, IP routing and optical networking solutions, today announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center.

  7. US Cloud Launches Industry-First White Label Microsoft Support Program To Help Partners Reclaim Customer Relationships 5/12/2026

    US Cloud, the world's only independent provider of third-party Microsoft support capable of replacing Microsoft Unified Support, today announced the launch of its new White Label Support Program.

  8. Aline Launches Aline Connect, An AI-Powered Outbound Agent Built Natively Into Its Senior Living CRM 5/12/2026

    Aline, the leading CRM platform for senior living and post-acute care operators, today announced the general availability of Aline Connect — an AI-powered outbound agent that automatically follows up on every digital inquiry, directly from within the Aline CRM.

  9. Atento And Cresta Sign Strategic Partnership To Deliver Hybrid Human-AI Customer Experience Solutions 5/7/2026

    Atento Luxco 1 ("Atento" or the "Company"), one of the world's largest providers of Customer Experience Management and Business Transformation Outsourcing services (CXM/BTO) today announced a strategic multi-year partnership with Cresta, the unified customer experience AI platform for human and AI agents.

  10. Merck Animal Health Selects Salesforce's Agentforce Life Sciences For Customer Engagement To Transform Animal Care And Enhance Support Experiences For Employees 5/6/2026

    Salesforce the world’s #1 AI CRM, and Merck Animal Health, known as MSD Animal Health outside of the United States and Canada, a division of Merck & Co., Inc. today announced that Merck Animal Health has selected Agentforce Life Sciences for Customer Engagement to create a unified, 360-degree view and support experience for veterinarians, pet owners, and production animal farmers across all channels.