Current Headlines
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Accenture Acquires Unlimited To Further Bolster Its CRM And Customer Relevance Capabilities
4/10/2024
Accenture (NYSE: ACN) has acquired Unlimited, the award-winning integrated customer engagement agency, which will become part of Accenture Song—the world’s largest tech-powered creative group.
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Discover Financial Services Deploys Google Cloud's Generative AI To Transform Customer Service
4/9/2024
Cloud Next '24, LAS VEGAS - Discover today announced a strategic collaboration with Google Cloud to introduce generative AI (gen AI) technology into its customer care centers.
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Clearcover Launches Generative AI Insurance Tool To Expedite Claims Processing And Improve Customer Experience
4/8/2024
Clearcover, a next-generation car insurance company, announces the launch of its revolutionary generative AI solution that further digitizes statement collection, significantly streamlining the insurance claims process and customer experience.
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Merkle Launches Global Messaging Solution
4/8/2024
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of Intelligent Messaging, its end-to-end messaging solution, to create unified brand experiences across touchpoints and channels by blending AI assistance and human interaction.
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Veeva Vault CRM Now Available For All New Customers
4/1/2024
Veeva Systems (NYSE: VEEV) today announced that multiple early adopters are live on Vault CRM, which is now the go-forward solution for all new customers
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RingCentral Expands Global Footprint And Drives Adoption Momentum Of RingCX, AI-Powered Contact Center
3/26/2024
Today at Enterprise Connect 2024 in Orlando, RingCentral, Inc. a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions, announced its native, AI-powered contact center, RingCX, touts more than 1,000 features, has extended global availability, increased adoption, and added new CRM integrations. This press release features multimedia.
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Intradiem And CommunityWFM Announce Strategic Partnership To Deliver Exceptional Agent And Customer Experiences
3/26/2024
Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership.
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Talkdesk Announces A Deepening Partnership With Verint To Help Contact Centers Increase Customer Experience Automation And Better Manage Workforce Needs With Artificial Intelligence
3/25/2024
Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, announced today at Enterprise Connect 2024 an expanded partnership with Verint to provide automated workforce management (WFM) to contact centers with a new Verint Workforce Management for Talkdesk offering.
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Centric Selects Prodapt To Accelerate Customer Acquisition & Transform Customer Experience
3/20/2024
Centric Infrastructure Group, LLC (Centric), a leading Texas-based natural gas distributor and fiber optic telecommunications service provider, has partnered with Prodapt to transform its customer experience.
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net+ Partners With Plume To Provide Premier Business Solutions And Seamless Customer Experience To SMBs In Switzerland
3/20/2024
net+, the number one service provider in western Switzerland, has launched a new small business service: "WIFIBusiness" by net+ powered by Plume WorkPass®.