Current Headlines
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Verint TimeFlex Bot Leverages AI To Revolutionize Contact Center Agent Scheduling
3/19/2024
Verint The Customer Engagement Company, today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors.
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Las Vegas Valley Water District Selects Talkdesk To Modernize Customer Contact Center And Enhance Customer Experience
3/13/2024
Talkdesk, Inc ., a global AI-powered contact center leader for enterprises of all sizes, today announced that the Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, has chosen Talkdesk to modernize and enhance its customer experience (CX).
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LivePerson And Infinity Partner To Help Brands Better Personalize Digital Experiences Through The Power Of Conversational Intelligence
3/13/2024
LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform, today announced a partnership to help brands better personalize digital experiences through the power of conversational data and intelligence.
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EZLynx Enhances CRM Solution With New Modern User Interface
3/12/2024
EZLynx, an Applied company, today announced its latest insurance CRM innovation.
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Major European Rail Operator Selects 3CLogic's Hybrid Cloud Conversational AI And Contact Center Solution
3/12/2024
3CLogic, the leading Conversational AI and Contact Center solution for ServiceNow®, today announced the expansion of its solution at a major European railway company.
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8x8 Launches 8x8 Engage To Bridge Customer Experience Journey Gaps Across An Organization
2/29/2024
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an AI-powered, tailored solution that enables cross-organization customer engagement for enhanced customer experiences, fostering loyalty and driving business success.
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Dr. Pfleger Arzneimittel Scales Digital Customer Engagement With Veeva Commercial Cloud
2/27/2024
Veeva Systems (NYSE: VEEV ) today announced that mid-sized pharmaceutical company Dr. Pfleger Arzneimittel GmbH, based in Bamberg, Germany, has chosen the Veeva Commercial Cloud , including Veeva CRM (customer relationship management) and Veeva CLM Mobile (closed-loop marketing), as well as Veeva OpenData.
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Accelecom Launches Contact Center As A Service (CCaaS) To Revolutionize Customer Experience
2/27/2024
Accelecom, a leading provider of next-generation fiber and cloud-based communication solutions announced today the launch of its latest offering, Contact Center as a Service (CCaaS).
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OneCloud CX™ Brings Powerful AI Features To Omnichannel Contact Center Solutions
2/14/2024
OneCloud®, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven, comprehensive Customer Experience Platform designed to revolutionize how businesses interact with their customers.
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Admiral Selects Google Cloud To Accelerate Innovative Customer Experiences
2/14/2024
Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as a strategic cloud partner.