1-800-Flowers.com Improves Customer Interactions With Voice Self-Service

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Genesys Voice Platform is an advanced software-only product that brings Internet technologies to the world of voice – enabling a new breed of voice self-service applications. With Voice Platform, companies can reach more customers, offer consistent, high-quality customer care and reduce the cost of customer service. Voice Platform drives new revenue streams through automation and empowers companies to conduct business interactions 24x7, transforming the phone from a simple communications device into a powerful, anywhere-anytime information access tool. Download this case study and see how 1-800-Flowers.com provides superior customer interactions and drives revenue with voice self-service.

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