CURRENT HEADLINES
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Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing5/25/2023
Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.
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Genesys Customers Reach New Heights On Genesys Cloud CX5/24/2023
Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform.
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HeartCore Signs Partnership Agreement With Toppan Inc.5/24/2023
HeartCore Enterprises, Inc. (Nasdaq: HTCR) (“HeartCore” or “the Company”), a leading software development company offering Customer Experience Management Platform (“CXM Platform”) and Digital Transformation (“DX”), has signed a partnership agreement with Toppan Inc. (“Toppan”) effective May 22, 2023.
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ChatGPT Enhances The B2B Customer Experience Delivered By Esker’s Customer Service Solution Suite5/23/2023
Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that its Customer Service solution suite is getting a helping hand from ChatGPT, a natural language processing (NLP) tool included in Esker Synergy AI technology.
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Simplr Announces Capabilities To Automate Customer Service Phone Inquiries5/23/2023
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, today announced new Voice-to-Digital capabilities, enabling clients to quickly shift customer inquiries from expensive phone channels to cheaper, optimized digital support channels.
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DealerBuilt Expands Suite Of Solutions With Oplogic CRM Acquisition5/22/2023
DealerBuilt, a leading provider of dealer management system (DMS) software, acquires Oplogic, a comprehensive CRM solution provider for dealerships.