CURRENT HEADLINES
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Awesome CX By Transcom, A Global Outsourcing Company, Joins Forces With Netomi AI To Revolutionize Customer Experience12/16/2023
Awesome CX by Transcom, a global leader in outsourcing, is proud to announce a strategic partnership with Netomi AI (portfolio company of Jeffrey Katzenberg's WndrCo) to unleash the power of Generative AI at scale in the customer experience industry.
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8x8 Announces 8x8 Sales Assist To Improve The Customer Experience, Increase Satisfaction, And Accelerate Revenue Growth For Retailers12/7/2023
8x8, Inc. a leading integrated cloud contact center and unified communications platform provider, today announced 8x8 Sales Assist for retailers.
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Zoom Delivers AI-Powered Customer Experiences At An Unmatched Value For Companies Of Every Size12/6/2023
Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks.
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Swisslog Advances Customer Experience With Next-Gen Private Cloud From Hewlett Packard Enterprise11/21/2023
Swisslog GmbH has selected HPE GreenLake for Private Cloud Enterprise to accelerate the delivery of IT managed services for intralogistics automation and to advance customer experience.
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Cognigy Launches AI Copilot, The Daily Companion For Enterprise Contact Center Agents11/16/2023
With a commitment to drive customer service excellence, Conversational AI leader Cognigy announced today the launch of AI Copilot.
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Sprinklr And infinit.cx Partner To Deliver AI-Powered Contact Center And Customer Experience Solutions11/16/2023
Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced a partnership with Contact Center as a Service (CCaaS) and customer experience specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels.