CURRENT HEADLINES

• Fuze Partners With Snap Recordings To Personalize Contact Centers

  Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced a partnership with Snap Recordings, a leader in professional voice recordings for business phone systems.

• TravelNet Solutions Announces That Meredith Lodging Has Selected TRACK All-In-One Hospitality Software To Manage Their 800+ Properties And Boutique Resorts In Oregon

  TravelNet Solutions, a leading provider of integrated software and marketing solutions for the hospitality industry, has announced that Meredith Lodging has selected TRACK as their all-in-one Property Management, CRM and Contact Center property management software solution to manage their 800+ vacation rental properties and boutique resorts in Central Oregon and along the Oregon Coast.

• CallRevu And DriveCentric CRM Announce Seamless Integration

  CallRevu, automotive’s conversation intelligence expert in call data, tracking, and monitoring solutions, and DriveCentric, a leader in customer relationship management software for automotive dealers, are excited to announce a partnership, integrating CallRevu’s solutions with DriveCentric’s customer relationship management (CRM) platform to provide greater value to the market and combined customers.

• US Real Estate Franchise Chooses Five9 For The Intelligent Cloud Contact Center’s CRM Integration

  Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that a US nationwide real estate investor has chosen to replace its on premise contact center and move to the cloud with Five9.

• RS Components Harnesses Confirmit Text Analytics To Drive Action

  Confirmit has announced that RS Components (RS), a global multi-channel provider of industrial and electronic products and solutions, has expanded its highly successful strategic Voice of the Customer (VoC) program, underpinned by Confirmit Horizons, with the addition of the Confirmit Genius text analytics solution.

• Agero’s AI-Powered Roadside Assistance Platform Gaining Momentum With New Client Deployments, Redefining Customer Experience For Top Brands

  Agero, Inc., a leading B2B2C provider of software-enabled driver assistance services, today announced significant growth momentum driven by its next-generation roadside assistance technologies and services.