Cherwell Software, LLC (‘Cherwell’), a global leader in service management, has announced that NNIT A/S, a leading provider of IT services and consultancy, has selected the Cherwell IT Service Management (ITSM) platform to improve customer experience
Consumers seeking service have high expectations – they don't want to wait more than 45 seconds on hold and 60% prefer that companies offer an online chat
HelpSocial, the #1 platform for integrating and automating digital in the contact center, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact center platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents
Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host the first-ever ISG Customer and User Experience Summit, April 17-18, at the San Francisco Marriott Union Square
Therap announces a new Interactive Voice Response (IVR) feature now available within its Scheduling/Electronic Visit Verification (EVV) module for authenticating services provided in the community
NovelVox, a market leader in providing innovative and bespoke agent desktops, announces the launch of its new series of Credit Union Unity products. These products have been designed keeping in mind the specific integration and workflow optimization needs of credit union contact centers