Inc. 5000 Listed Firm Deploys 3CLogic To Optimize Call Center Experience And Services
3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations.
Pega Simplifies Omni-Channel Customer Engagement With New Unified Messaging Capabilities
Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world's leading enterprises, today announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels.
AT&T Cloud Contact Center Platform Helps Businesses Rapidly Deliver An Enhanced Customer Experience
AT&T* today unveiled its new AT&T Cloud Contact Center platform empowering businesses to rapidly and cost-effectively transform their customer experience through a superior omnichannel experience.
Veeva CRM Now Integrated With Crossix DIFA Marketing Analytics
Veeva today announced Veeva CRM Boost for DIFA, which will bring Veeva CRM field activity data into the Crossix DIFA marketing analytics platform starting in Q3 2020.
Announcing ScreenMeet Live: Voice, Video Chat And Screen Sharing To Empower Brands To Recreate Face-To-Face Customer Support Activities Online
ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.
Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution
Comm100, a global provider of digital customer engagement solutions, today announced the launch of Comm100 X, its second-generation omnichannel platform.