CURRENT HEADLINES

• Five9 Intelligent Cloud Contact Center Powers COVID-19 Hotlines Across The Nation

  Five9, Inc., the leading provider of the intelligent cloud contact center, today announced the company’s software is being utilized with coronavirus (COVID-19) informational hotlines to handle incoming calls across the United States.

• Avaya Supports Healthcare Providers With Free Collaboration And Contact Center Apps To Help Bolster Their Ability To Respond During COVID-19 Crisis

  As healthcare workers around the world face the daily challenges of responding to COVID-19, Avaya Holdings Corp. continues to enhance their ability to deliver critically needed support and care.

• RingCentral Enhances AT&T Office@Hand With New Video Solution

  RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions and AT&T today announced that AT&T Office@Hand powered by RingCentral now provides enhanced HD video capabilities through new RingCentral Video technology.

• NICE inContact Teams Up With Zoom For An Integrated Cloud Communications Platform

  NICE inContact, a NICE business, andthe leader in cloud contact center, today announced that it has entered into a partnership with Zoom Video Communications, Inc., a leader in video-first unified communications.

• Intermedia Contact Center Solution Helps Los Angeles County Department Of Health Services Handle Hundreds Of Thousands Of Patient Communications During COVID-19 Pandemic

  Intermedia, a leading provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced today that the Los Angeles County Department of Health Services – the second largest healthcare municipality in the U.S. – has greatly expanded its usage of Intermedia Contact Center as part of a concerted effort to deliver timely and efficient patient communications during the COVID-19 pandemic, and beyond.

• Astute's Self-Service Chatbot Complies With Digital Accessibility Guidelines

  Astute is excited to announce that Astute Bot – a digital customer self-service chatbot used by some of the world’s largest B2C companies – is digitally accessible for consumers with disabilities.