CURRENT HEADLINES
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PBCS And Bright Pattern Forge Strategic Partnership To Deliver Enhanced Omnichannel Communication Solutions9/3/2023
PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities.
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Cognigy Unveils Its Knowledge AI Solution For Enterprise Customer Service8/29/2023
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy today announced the launch of Cognigy Knowledge AI.
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NovelVox Launches NV Desk, A New Case Management For Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice & Dialpad Contact Centers8/22/2023
Disjointed applications or systems often force customer service representatives to toggle between multiple screens while handling customers' requests.
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La-Z-Boy Selects InMoment To Integrate Its Omnichannel Customer Experience Insights To Drive Customer Loyalty And Satisfaction8/22/2023
InMoment, the leading provider of Experience Improvement (XI) solutions, announced today that La-Z-Boy has selected InMoment’s omnichannel listening XI Platform as they continue to honor the past and embrace the future by bringing meaningful products and quality experiences to a new generation of customers.
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ABC Evo Unveils Cutting-Edge CRM And Business Intelligence Solutions To Enhance Its Club Management Software8/16/2023
ABC Evo, the leading provided club management solutions in LATAM, proudly announced the launch of integrated CRM and Business Intelligence solutions at IHRSA Brazil.
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RingLogix And Mondago Announce Partnership Enabling Voice, Contact Center Integration With Leading CRM Providers8/16/2023
RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.