Vision Critical recently announced a customizable professional accreditation and certification program as part of Vision Critical Academy, its collaborative learning environment
Solutionreach, the leader in patient relationship management (PRM) solutions, announced today it has partnered with VoIP business phone system provider Jive by LogMeIn
Dialpad, the only AI-driven, cloud-native business communications platform, today announced the launch of Dialpad Support, a new AI-powered call center product designed to fit the demands of modern customer support teams
Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced today that it has signed a binding agreement to acquire Trusource Labs
InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework
Five9, Inc., a leading provider of cloud contact center software for the digital enterprise, recently announced the findings of the second-annual Five9 Customer Service Index, commissioned by Five9 and conducted by Zogby Analytics