NICE recently announced that The Results Companies, a premier global customer experience provider, has implemented NICE Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures
botique.ai Inc., the leading Conversational Artificial Intelligence Company, announced the launch of its new AI-powered Chatbot platform that allows businesses to add intelligent and conversational features to their customer engagement channels
HSBC Bank recently announced the launch of a new service designed to give customers greater control over their business and personal finance needs
ProProfs, a leading SaaS company offering platforms for online training, assessments and customer service, today announced the launch of ProProfs Help Desk, its cloud-based customer service SaaS platform
Clear C2, a leading CRM provider for the manufacturing industry, recently released an overhaul of its award-winning software, C2CRM
Customers rate telecom customer service poorly on feedback forms and Net Promoter Scores (NPS). This is no surprise for those who know how extremely complex the interplay of mobile devices and global wireless networks are