CURRENT HEADLINES

• Twilio Flex Now Available As An Embeddable Contact Center

  4/16/2026

  Twilio the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced a new Flex SDK for businesses to integrate contact center capabilities directly into their existing applications, including voice capabilities for Agentforce Service.

• OnviSource Launches OmVista Engage^™ - A Closed-Loop, Conversational AI Learning Platform For Real-Time Workforce Performance And Outcome Optimization

  4/15/2026

  OnviSource, a leader in Un-Tooling AI and offering contact center AI solutions as orchestrated and learning virtual teammates that augment workforce performance, today announced the launch of OmVista Engage^™, a next-generation AI platform designed to transform how contact centers and enterprises improve workforce performance, customer experience, and operational outcomes during customer interactions - not after the fact.

• Axtria Acquires Conexus Solutions, Uniting Agentic AI And CRM Mastery To Redefine Life Sciences Commercialization

  4/15/2026

  Axtria Inc., a global leader in AI-first data analytics solutions for the life sciences industry, today announced the acquisition of Conexus Solutions, a premier life sciences technology and managed services partner specializing in CRM transformation across the Veeva and Salesforce ecosystems.

• Work Truck Solutions^® Announces Strategic Acquisition Of Arcadium Technologies

  4/14/2026

  Work Truck Solutions^®, a leading software provider for the commercial vehicle industry, today announced that the company has acquired Arcadium Technologies, the premier provider in Customer Relationship Management (CRM), vehicle inventory and sales management tools for heavy-duty truck, trailer and equipment dealers.

• SugarCRM Unveils New Brand Identity As SugarAI, Declaring The Next Generation Of CRM

  4/13/2026

  SugarCRM today unveiled its new brand identity as SugarAI, marking a decisive shift in how the company and the industry creates the value of CRM.

• Utilities Achieve Large-Scale Customer Engagement And Results With Oracle

  4/13/2026

  Oracle Customer Edge Summit -- The AI-powered Oracle Utilities Opower platform continues to be the industry standard utilities rely on to navigate mounting industry pressures and maintain grid reliability while improving customer service.