Until now, the substance use and mental health industry has not had a Custom Relationship Management (CRM) tool designed for the industry, leaving the industry without the features it needs to provide better care.
IBM (NYSE: IBM) today announced that it will support the customer experience of Lenovo's Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide.
Sagent recently announced its white-labeled service Contact Center Support has been selected by Northfield Bank, a full-service New York/New Jersey metropolitan area bank with $4.4B in assets and 40 branch locations, to strengthen customer service support.
Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities.
As automotive retail adapts to changing customer expectations, dealers are shifting from a product-driven to a customer-centric business culture.
PCM, Inc., a leading technology solutions provider, announced a partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, to bring cloud communications solutions to enterprises across North America and the UK.