CURRENT HEADLINES

• Cincom Systems Partners With Sapiens To Deliver Better Customer Experiences Through Automated Correspondence Processing

  5/25/2023

  Cincom Systems, a global organization devoted to business success through process automation is pleased to announce a strategic partnership with Sapiens International Corporation, a leading global provider of software solutions for the insurance industry.

• Genesys Customers Reach New Heights On Genesys Cloud CX

  5/24/2023

  Ahead of Xperience 2023 (June 19-21), the customer experience (CX) event of the year, Genesys® highlights how organizations are transforming their customer engagement through the power of the Genesys Cloud CX™ platform.

• HeartCore Signs Partnership Agreement With Toppan Inc.

  5/24/2023

  HeartCore Enterprises, Inc. (Nasdaq: HTCR) (“HeartCore” or “the Company”), a leading software development company offering Customer Experience Management Platform (“CXM Platform”) and Digital Transformation (“DX”), has signed a partnership agreement with Toppan Inc. (“Toppan”) effective May 22, 2023.

• ChatGPT Enhances The B2B Customer Experience Delivered By Esker’s Customer Service Solution Suite

  5/23/2023

  Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, today announced that its Customer Service solution suite is getting a helping hand from ChatGPT, a natural language processing (NLP) tool included in Esker Synergy AI technology.

• Simplr Announces Capabilities To Automate Customer Service Phone Inquiries

  5/23/2023

  Simplr, a bot-first CX outsourcing solution that offers automation and human agents, today announced new Voice-to-Digital capabilities, enabling clients to quickly shift customer inquiries from expensive phone channels to cheaper, optimized digital support channels.

• DealerBuilt Expands Suite Of Solutions With Oplogic CRM Acquisition

  5/22/2023

  DealerBuilt, a leading provider of dealer management system (DMS) software, acquires Oplogic, a comprehensive CRM solution provider for dealerships.