PBCS And Bright Pattern Forge Strategic Partnership To Deliver Enhanced Omnichannel Communication Solutions9/3/2023
PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities.
Cognigy Unveils Its Knowledge AI Solution For Enterprise Customer Service8/29/2023
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy today announced the launch of Cognigy Knowledge AI.
NovelVox Launches NV Desk, A New Case Management For Cisco, Avaya, Genesys, Amazon Connect, Webex, Five9, Nice & Dialpad Contact Centers8/22/2023
Disjointed applications or systems often force customer service representatives to toggle between multiple screens while handling customers' requests.
La-Z-Boy Selects InMoment To Integrate Its Omnichannel Customer Experience Insights To Drive Customer Loyalty And Satisfaction8/22/2023
InMoment, the leading provider of Experience Improvement (XI) solutions, announced today that La-Z-Boy has selected InMoment’s omnichannel listening XI Platform as they continue to honor the past and embrace the future by bringing meaningful products and quality experiences to a new generation of customers.
ABC Evo Unveils Cutting-Edge CRM And Business Intelligence Solutions To Enhance Its Club Management Software8/16/2023
ABC Evo, the leading provided club management solutions in LATAM, proudly announced the launch of integrated CRM and Business Intelligence solutions at IHRSA Brazil.
RingLogix And Mondago Announce Partnership Enabling Voice, Contact Center Integration With Leading CRM Providers8/16/2023
RingLogix, a premier provider of white label UCaaS solutions for Managed Service Providers (MSPs), is thrilled to unveil its latest integration with Mondago, a distinguished pioneer in Computer Telephony Integration (CTI) solutions.