"In the complex world of healthcare benefits, members want an easy and quick answer to their most pressing questions. Instead of calling in or searching online, our smart assistant follows this trend and offers the most convenient way to find your information," says Stephan Hackert, Head of Corporate Information Management Arvato U.S
CustomerView®, a pioneer in leveraging cloud-based big data analytics to capture every customer interaction in every channel to measure compliance, productivity, call resolution and sentiment, will demonstrate the latest release of its innovative Customer Experience as a Service (CXaaS) platform at Xperience19. Hosted by Genesys®, the global leader in omnichannel customer experience and contact center solutions, Xperience19 brings together over 2,000 industry leaders and will be held June 10-13 in Denver
WorkWise, a leading ERP and CRM software developer, announced today the release of its CRM application, OnContact CRM 10.5. The latest release builds upon its predecessor, OnContact CRM 10.4, featuring the OnContact CRM customer portal, which provides CRM data and resources for external client usage
Panviva, a leading omnichannel customer experience company, today announced the launch of Digital Orchestrator – a platform that creates, curates and delivers real-time knowledge to any channel or device a customer or employee chooses to use
As consumer interactions become more digital, customers are looking for more human, stronger emotional connections to the people and organizations they do business with, according to a study released today by Deloitte
CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centers and customer experience (CX) teams across the globe