Current Headlines

  1. Atento Opens New Customer Relationship Center In Sao Paulo

    Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, inaugurated today its 35th unit in the country and the 14th in the city of São Paulo (SP)

  2. EventMobi Wins Back-To-Back Silver Stevie® Award In 2018 Stevie Awards For Sales & Customer Service

    For the second year in a row, EventMobi was awarded the Silver Stevie® Award in the Customer Service & Call Centre Awards Team category at the 12th annual Stevie Awards for Sales & Customer Service

  3. iconectiv Joins SAP HANA Partner Ecosystem, Expanding Global Customer Base For Its Advanced Telecom Solutions

    iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, recently announced a partnership with SAP, the multinational enterprise application software provider, to bring its cloud-based telecom services enabling enhanced network management and asset monetization to the SAP HANA partner ecosystem

  4. MetLife Auto & Home Agent And Broker Customer Solutions Center Receives First-Ever J.D. Power Certification For Customer Service

    MetLife, Inc. recently announced that its MetLife Auto & Home agent and broker customer solutions center received its first-ever J.D. Power certification for providing “An Outstanding Customer Service Experience” for the live phone channel1

  5. NICE Satmetrix NPX Winter Release Harnesses New Data Sources To Deliver The Most Comprehensive Customer Feedback Insights Ever

    NICE recently unveiled a new version of NICE Satmetrix NPX, the company’s cloud-based, Customer Feedback and Loyalty (CLS) solution

  6. Support Robotics Announces Next Generation Customer Care Platform For Mobile Devices

    Support Robotics, a new entrant in the market for mobile customer care automation tools, has announced today the launch of a new software platform for mobile network operators, retailers and reverse logistics providers to simplify and automate mobile customer service processes across multiple contact channels

  7. SugarCRM Announces Its 2018 Class Of Elite Partners

    SugarCRM Inc., the company that helps organizations build better business relationships, announced recently that 21 of its worldwide channel partners have achieved Elite status for 2018

  8. Merkle Hires EMEA Creative Director And Expands Its Customer Experience Team In The Region

    Merkle (, a leading technology-enabled, data-driven performance marketing agency, has boosted its Customer Experience (CX) team with two senior hires in EMEA, amid ambitious plans to expand the division in the region

  9. Recursive Labs Unveils First-Of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication In Real-Time

    Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and their customers, announced recently the unveiling of its new Request solution

  10. Womply Unveils Womply Engage, A Complete Customer Management And Marketing Automation Engine For Small Businesses

    Womply, the leader in front office software for small- and medium-sized businesses (SMBs), recently launched Womply Engage, a cloud-based software platform for small businesses that helps small businesses keep track of their customers and build engagement automatically