Current Headlines

  1. Endpoint Expands Global Presence To Meet Increasing Customer Demand

    endpoint Clinical , an industry-leading global interactive voice response technology (IRT) company, has expanded its global footprint to provide streamlined support to its local customers in Europe and Asia

  2. NewVoiceMedia Wins 2018 Customer Sales And Service World Award

    NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, recently announced that the NVM Platform has won a 2018 Customer Sales and Service World Award

  3. Synertrade Launches SynerClub, A Membership Loyalty Program

    During the Digital Procurement Summit held in Paris by Synertrade they launched an exciting membership loyalty program named SynerClub. SynerClub is the brand-new loyalty program for Synertrade customers

  4. Conversable’s New Capabilities Empower Brands To Easily Deploy Bots Across Voice And Messaging Channels

    Conversable today announced the launch of a suite of omnichannel, easy deployment features, designed to let customers get their bot to market faster with little technical investment

  5. Cyara Empowers Contact Centers To Deliver Personalized Customer Journeys

    With its latest update, Cyara is taking aim at one of the biggest customer-service frustrations: the loss of data when customers move from self-service to agent-assisted service, or from one channel to another

  6. Duthie Power Lights Up New Website

    Generator specialists Duthie Power Services has flicked the switch on a brand new website. Now it's even easier to find the information you need about servicing your current generator, renting a generator when your power is out, or buying a new replacement generator

  7. Jan De Rijk Logistics Drives Growth With Lanetix CRM

    Jan de Rijk Logistics has migrated its opportunity management processes to the CRM platform of the customer lifecycle based on the Lanetix cloud

  8. BOHH Labs And Approyo Announce OEM Agreement For Enhanced Security Within SAP HANA Environment

    BOHH Labs, the leading provider of seamless and secure access to data, today announces an OEM agreement with Approyo, a leading enterprise SAP HANA Solutions Provider

  9. HireIQ And Genesys Partner To Launch AI-Driven Call Center Recruitment Solution

    HireIQ has announced that its artificial intelligence (AI) driven software-as-a-service (SaaS) recruitment solution is now available on Genesys® AppFoundry, a dedicated customer experience marketplace

  10. EnergyCare Announces PCI Compliance At Inbound Customer Service Center

    EnergyCare, LLC, a leading provider of customer care services to the energy industry, announced today that it has successfully completed all necessary requirements associated with the Payment Card Industry Data Security Standard (PCI DSS) 3.2 designation