Current Headlines

  1. Hydro One Opens Customer Service Offices In Sudbury, Markham, And London
    8/1/2017

    Recently Hydro One officially opened a customer service office at its Sudbury Field Business Centre. Hydro One has been increasing its presence in local communities through drop in sessions, its mobile Electricity Discovery Centre and by piloting customer service offices at its London and Markham Call Centres, in addition to the Sudbury location

  2. Mapp Digital Launches Unified Solution Suite, Provides Marketers With Shortest Route To Customer Engagement
    8/1/2017

    Mapp Digital, LLC (www.mapp.com), today announced the launch of its Customer Engagement Platform and Digital Marketing Services, following the business' launch late last year

  3. Atento Opens New Customer Relations Center In Roque Saenz Peña, Argentina
    8/1/2017

    Atento, the leading provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America, and one of the five top providers worldwide, is opening a new customer relations center in Roque Saenz Peña, in the Argentinean province of Chaco, hiring 200 professionals during an initial stage to provide customer service to different sectors

  4. Herbalife Nutrition Selects Salesforce To Transform Its Distributor And Customer Experience
    7/31/2017

    Premier global nutrition company, Herbalife, recently announced it has selected Salesforce, the global leader in Customer Relationship Management (CRM), to enhance distributor effectiveness and efficiency, and provide more personalized experiences for its customers.

  5. LiveWorld Platform Integrates Smart Automation And Agents For Real-Time Customer Service, At Scale
    7/31/2017

    LiveWorld, Inc. announced recently the launch of its new customer service automation suite, further enhancing the power of its social and messaging conversation management platform for service and support organizations

  6. Cebod Technologies LLC dba DIDforSale Announces Integration With SalesForce And Vtiger Customer Relationship Management Systems
    7/27/2017

    DIDforSale, a trusted provider of VoIP based communication solutions for businesses, is expanding their service to include integration with SalesForce and Vtiger Customer CRM systems by end of August. This crucial enhancement of service by the company will pave the way for their clients to streamline and optimize customer experience management

  7. 8x8 Teams With Ingram Micro To Distribute Global Cloud Communications And Contact Center Solutions
    7/26/2017

    8x8, Inc., the world’s first Communications Cloud provider, announced a new agreement with Ingram Micro Inc. to bring 8x8’s integrated, enterprise-grade cloud communications, contact center and team-collaboration solutions to channel partners supporting mid-market and enterprise companies in the U.S. and Canada

  8. Five9 Integration Adapter For Microsoft Dynamics 365 CRM Now Available Via Microsoft AppSource
    7/24/2017

    Five9, Inc., a leading provider of cloud software for the enterprise contact center market, recently announced that the Five9 Adapter for Microsoft Dynamics CRM is available through Microsoft’s AppSource marketplace.

  9. Kenandy Awarded 2017 CRM Excellence Award
    7/13/2017

    Kenandy, a cloud enterprise resource planning (ERP) solution built natively on the Salesforce platform, announced recently that TMC, a global, integrated media company, has named Kenandy as a recipient of a 2017 CRM Excellence Award, presented by CUSTOMER magazine

  10. Smiths Detection Inc. Launches New E-Commerce Site For All U.S. Markets
    7/11/2017

    Smiths Detection Inc. (SDI) has launched www.MySmithsDetection.com, a new e-commerce management platform aimed at providing leading customer-care services and support to our customers