Current Headlines

  1. Twilio Flex Now Available As An Embeddable Contact Center 4/16/2026

    Twilio the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced a new Flex SDK for businesses to integrate contact center capabilities directly into their existing applications, including voice capabilities for Agentforce Service.

  2. OnviSource Launches OmVista Engage™ - A Closed-Loop, Conversational AI Learning Platform For Real-Time Workforce Performance And Outcome Optimization 4/15/2026

    OnviSource, a leader in Un-Tooling AI and offering contact center AI solutions as orchestrated and learning virtual teammates that augment workforce performance, today announced the launch of OmVista Engage™, a next-generation AI platform designed to transform how contact centers and enterprises improve workforce performance, customer experience, and operational outcomes during customer interactions - not after the fact.

  3. Axtria Acquires Conexus Solutions, Uniting Agentic AI And CRM Mastery To Redefine Life Sciences Commercialization 4/15/2026

    Axtria Inc., a global leader in AI-first data analytics solutions for the life sciences industry, today announced the acquisition of Conexus Solutions, a premier life sciences technology and managed services partner specializing in CRM transformation across the Veeva and Salesforce ecosystems.

  4. Work Truck Solutions® Announces Strategic Acquisition Of Arcadium Technologies 4/14/2026

    Work Truck Solutions®, a leading software provider for the commercial vehicle industry, today announced that the company has acquired Arcadium Technologies, the premier provider in Customer Relationship Management (CRM), vehicle inventory and sales management tools for heavy-duty truck, trailer and equipment dealers.

  5. SugarCRM Unveils New Brand Identity As SugarAI, Declaring The Next Generation Of CRM 4/13/2026

    SugarCRM today unveiled its new brand identity as SugarAI, marking a decisive shift in how the company and the industry creates the value of CRM.

  6. Utilities Achieve Large-Scale Customer Engagement And Results With Oracle 4/13/2026

    Oracle Customer Edge Summit -- The AI-powered Oracle Utilities Opower platform continues to be the industry standard utilities rely on to navigate mounting industry pressures and maintain grid reliability while improving customer service.

  7. Zultys Introduces AI-Powered Productivity Tools With Latest Release 19 And Launches New Zultys AI Receptionist Product 4/9/2026

    Zultys, the channel’s only true hybrid unified communications and integrated contact center provider, today announced Release 19 and ZAC 10 — introducing a powerful suite of AI-driven capabilities designed to make conversations more accessible and insightful across the platform — alongside its newest product, Zultys AI Receptionist.

  8. GOCare And SCTelcom Partner To Elevate Customer Experience 4/9/2026

    GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), today announced a new partnership with SCTelcom, a rural telecommunications cooperative serving members in Kansas and Oklahoma and dedicated to providing best-in-class customer experiences.

  9. Reinvent Telecom Introduces MyCloud AI Receptionist To Help Partners Automate Customer Interactions & Capture Every Call Opportunity 4/8/2026

    Reinvent Telecom, a private-label platform provider empowering partners with cloud communications and technology solutions, announced today the release of MyCloud AI Receptionist, a cloud-based, always-on virtual receptionist designed to ensure every inbound business call is answered instantly and consistently, to its community of reseller partners.

  10. Caylent Acquires Pronetx To Deliver AWS Native Customer Engagement And Agentic CX 4/7/2026

    Caylent, an Amazon Web Services (AWS) Premier Tier Services Partner, today announced it has acquired Pronetx, a customer experience transformation firm with deep specialization in Amazon Connect and AWS native omnichannel solutions.