Current Headlines

  1. Seven Corners Extends Sales Call Center Hours Due To Increase In Demand

    Seven Corners, Inc., an innovative international travel insurance and specialty benefit management company, recently announces the extension of call center hours to better accommodate its customers

  2. Best CRM Software Award Winners Selected By 10 Best CRM For May 2017

    10 Best CRM announced the names of the top ten customer relationship management firms of May 2017, with Pipedrive heading the roster of award winners

  3. Healthcare Technology Innovator Improves Patient Experiences By Transitioning Contact Centers To The Cloud With Five9

    Five9, Inc., a leading provider of cloud software for the enterprise contact center market, recently announced that the Five9 Virtual Contact Center (VCC) has been selected by a leading healthcare company to modernize and transform their contact centers from silos of customer service into a true end-to-end engagement center of excellence

  4. IBM Advancing Hrvatski Telekom's Digital Transformation With New Customer Relationship Management System

    Hrvatski Telekom announced it selected IBM (NYSE: IBM) to modernize and manage the company's customer relationship processes to help drive its digital transformation

  5. Vtiger Launches CRM 7 Community Edition, A Significantly Improved Version Of Its Free Open Source CRM Software

    Vtiger today announced the launch of Vtiger CRM 7 Community Edition, a major revision of its open source customer relationship management software

  6. KeHE Selects Confirmit To Deliver Deeper Customer Insights

    Confirmit has been chosen by KeHE Distributors, LLC, a provider of natural and organic, specialty and fresh products throughout North America, to power its Voice of the Customer (VoC) program

  7. Verint Presents Navy Federal Credit Union And Crystal Run Healthcare With 2017 Engage Global Customer Awards

    Verint® Systems Inc. recently announced that Navy Federal Credit Union and Crystal Run Healthcare have been named the winners of its 2017 Engage Global Customer Awards Program in the “Optimizing the Workforce” category

  8. Wolverine Worldwide Partners With Precision Dialogue To Improve Customer Engagement Strategy

    Precision Dialogue, an RR Donnelley company (RRD), recently announced the signing of a new multi-year agreement with Wolverine Worldwide, one of the world's leading marketers of branded footwear and apparel

  9. Atento Named A Leader In Gartner´s Magic Quadrant For Customer Management Contact Center BPO, Worldwide

    Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM BPO) in Latin America, and one of the top three providers worldwide, has been named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO, Worldwide1

  10. Spain To Ensure International Calls And Messages Reach Intended Customers Through iconectiv’s MobileID Solution

    iconectiv, an authoritative partner of the global communications industry connecting more than two billion people every day, and the AOPM and AOP, the Spanish mobile and landline Operator Associations, recently announced that the iconectiv MobileID offer, has been selected to exclusively provide port corrected numbering data