Current Headlines

  1. Aerohive’s Cloud Networking Management Platform Says Bonjour To Global Customers And Partners With New Language Package
    10/5/2017

    Aerohive Networks, a Cloud Networking Leader, recently announced it will introduce eight new languages for its cloud-based management platform HiveManager NG by the end of the year

  2. Acronis Brings Hybrid-Cloud Data Services To Common Innovative Platform
    10/5/2017

    Acronis, a global leader in hybrid cloud IT data protection, today announced the availability of Acronis Data Cloud — a unified platform for all current and future cloud-based services that Acronis is bringing to the market for service providers

  3. Concentrix Opens New State-Of-The-Art European Customer Engagement Centre
    10/5/2017

    Global business services company, Concentrix, today unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland

  4. Atento And Repsol Receive Award For Best Customer Service In Spain
    10/5/2017

    Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has been distinguished with the CRC Gold award for Best Customer Service for its solution for Repsol in Spain, a country where the company is a market leader

  5. Agent.ai Launches Unlimited: First Fully-Featured, Fully-Free Customer Support CRM
    10/4/2017

    Agent.ai, a leading provider of customer support tools, is announcing that its suite of CRM products, called Unlimited, will be made completely free, regardless of the number of agents, tickets, or customer conversations -- no fine print and no hidden fees

  6. Oracle Infuses Its Cloud Applications With Artificial Intelligence
    10/2/2017

    Oracle OpenWorld -- Oracle today announced new artificial intelligence-based apps for finance, human resources, supply chain, manufacturing, commerce, customer service, marketing, and sales professionals

  7. Perficient To Demonstrate Skype For Business Contact Center Solution At Microsoft Ignite 2017
    9/27/2017

    Perficient, Inc. (“Perficient”), the leading digital transformation consulting firm serving Global 2000 and other large enterprise customers throughout North America, recently announced it is demonstrating its new Clarity Connect contact center solution and customer relationship management integration during Microsoft Ignite 2017, continuing through Sept

  8. Network Security Solutions Company Selects Five9 To Fully Integrate Global Customer Service Capabilities
    9/20/2017

    Five9, Inc., a leading provider of cloud software for the enterprise contact center market, recently announced that it has been selected by a global provider of network security tools and services to provide an enterprise-wide, cloud-based contact center solution spanning four continents

  9. Speedpay Customers To Benefit From Enhanced Services Through Nordis Technologies
    9/20/2017

    Speedpay, Inc., a Western Union company, and Nordis Technologies recently announced an alliance to offer improved cloud-based customer communications management services to Speedpay clients

  10. Community Transit Selects Astute Solutions To Enhance Their Customer Relationship Management
    9/13/2017

    Astute Solutions recently announced their selection by Community Transit, leading transportation provider for the Puget Sound region of Washington, to implement its CRM software, ePowerCenter