Current Headlines

  1. iQor Announces Hiring Plans In Memphis For First U.S. Integrated Services Contact Center

    iQor, a global managed services provider embedded in the flow between product, people and services, recently announced plans to extend the scope of its aftermarket product service solutions offering in Memphis, Tennessee to include a new customer service support center

  2. Tampa-Based MaintenX Provides Insights On Creating A Superior Customer Service Experience

    MaintenX values each customer relationship and works to oversee every aspect of a partnership with our customers. We have developed a high impact facilities program customized to each individual customer’s needs, guaranteeing satisfaction

  3. HelpSocial Launches Genesys PureCloud Social Customer Care Integration At CX18

    HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event

  4. Netcracker Extends Billing And CRM Relationship With Charter

    Netcracker Technology announced recently that Charter Communications has executed a long-term extension of its BSS and professional services relationship with Netcracker as part of its large-scale standardization program

  5. NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration And Elevated Omnichannel Customer Experiences

    NICE inContact, a NICE business,recently announced the NICE inContact CXone Spring 2018 release with new capabilities to enable organizations of all sizes to win in the experience economy

  6. IntraNext Systems Event Intelligence Rated Avaya Aura 7.1 Compliant

    IntraNext Systems announced that its Event Intelligence Computer Telephony Integration (CTI) software platform has completed Avaya compliance and compatibility testing and is rated compliant with Avaya Aura Communication Manager 7.1 and Avaya Aura Application Enablement Services 7.1

  7. As Intelligent Customer Care Platforms Experience Rapid Growth, Convergys Introduces Conversational Virtual Assistant Technology To Leading North American Financial Institution

    Convergys Corporation, a global leader in customer management, recently completed a pilot implementation of a conversational virtual assistant solution at one of North America’s largest financial services companies

  8. Verint Extends Leadership In Customer Engagement With Six ‘CRM Service Awards’ From CRM Magazine

    Verint Systems Inc., The Customer Engagement Company, recently announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly published “CRM Service Awards”

  9. Convergys Accelerates Deployment Of Robotic Process Automation (RPA) To More Than One-Third Of Its Workforce To Streamline Performance And Simplify Customer Interactions

    Convergys Corporation, a global leader in customer management, has announced that it has achieved an important milestone with more than one-third of its workforce utilizing Robotic Process Automation (RPA), reducing customer handle times up to 45 percent and transaction error rates up to 98 percent

  10. Bright Pattern Delivers Cloud-Based Contact Center Solution To Award-Winning Technical Support Company

    Bright Pattern, leading provider of omnichannel cloud contact center software, helps 80024Support improve customer experience by replacing outdated premise-based contact center technology