Current Headlines

  1. Online Medical Records Company WebPT Enhances Customer Experience And Agent Engagement With NewVoiceMedia
    10/31/2018

    NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, recently announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform

  2. Acqueon Announces A Suite Of Proactive Engagement Products That Drive Effortless Customer And Agent Experience, At The Cisco Customer Journey Sales Summit, New Orleans
    10/31/2018

    Acqueon Technologies Inc., a leader in delivering AI powered proactive customer experiences, unveiled a suite of products today that are engineered to drive effortless experience for both contact center agents and customers, at the Cisco’s Customer Journey Sales Summit, in New Orleans

  3. X2Engine, Inc. Releases X2CRM Enterprise Version 7.0
    10/30/2018

    X2Engine, Inc., provider of the award-winning X2CRM software, which includes sales force automation, marketing automation, service, and workflow, announces the release of its latest edition—X2CRM Enterprise 7.0

  4. Optus SMB Makes Upgrades To Customer Experience With Vlocity
    10/30/2018

    Optus SMB has announced significant upgrades to its business operations and customer experience as it focuses on further driving business growth and customer satisfaction through the adoption of Vlocity Inc.'s Vlocity Communications services, which integrate with the Salesforce Lightning Platform to enable companies to drive growth and create improved customer experiences

  5. Transcosmos Announces Its Next-Gen Contact Center Services Fully Powered By AWS
    10/29/2018

    transcosmos inc. is now developing new services that utilize “Amazon Connect,” a cloud-based contact center service by Amazon Web Services Japan (AWS)

  6. Mitsubishi Motors Launches Digital Customer Experience Management Platform - MICAR
    10/24/2018

    Mitsubishi Motors North America, Inc. (MMNA) recently partnered with Dealer-FX, the leading Customer Experience Management provider for OEMs and their retailers, to launch an all-new digital platform for Mitsubishi dealers entitled MICAR

  7. Zappix Inc. And Partner Radial, Inc. Announce Newly Expanded Customer Base And Product Offering
    10/23/2018

    Emerging industry leader Zappix, Inc., a Radial, Inc. Technology Partner, has added three new customers while expanding the applications of their transformative Visual IVR offering to new industries and use cases

  8. Bank Independent Goes Live With ENACOMM’s AI-Enabled Voice Banking, Distinguishes Itself As Trailblazer Among Community Banks
    10/16/2018

    ENACOMM’s Virtual Personal Assistant (VPA) banking is now available to Bank Independent customers, who can safely and securely access their bank account information and conduct financial transactions in real-time by interacting with a chatbot

  9. Schurz Communications Selects GOCare™ To Improve The Customer Experience
    10/15/2018

    “Our four operating companies deliver a consistently superior level of service across their diverse footprints. Differentiating our companies in a crowded marketplace is critical in this rapidly changing industry” said Tom Williams, VP of Engineering and Technology for Schurz

  10. Transcosmos Is Set To Release “Non-Voice Contact Center Package”
    10/10/2018

    transcosmos inc. will launch “Non-voice Contact Center Package,” a customer service package targeting the so-called smartphone generation that prefers self-help (FAQ) and chat-based inquiry services that let them make inquiries at any time