Current Headlines

  1. Arvato Introduces BEN - An AI Driven Voice Assistant That Delivers Benefit And Provider Information

    "In the complex world of healthcare benefits, members want an easy and quick answer to their most pressing questions. Instead of calling in or searching online, our smart assistant follows this trend and offers the most convenient way to find your information," says Stephan Hackert, Head of Corporate Information Management Arvato U.S

  2. CustomerView To Demonstrate Advanced Analytics Platform At Genesys Xperience19

    CustomerView®, a pioneer in leveraging cloud-based big data analytics to capture every customer interaction in every channel to measure compliance, productivity, call resolution and sentiment, will demonstrate the latest release of its innovative Customer Experience as a Service (CXaaS) platform at Xperience19. Hosted by Genesys®, the global leader in omnichannel customer experience and contact center solutions, Xperience19 brings together over 2,000 industry leaders and will be held June 10-13 in Denver

  3. Workwise Announces Release Of OnContact CRM 10.5

    WorkWise, a leading ERP and CRM software developer, announced today the release of its CRM application, OnContact CRM 10.5. The latest release builds upon its predecessor, OnContact CRM 10.4, featuring the OnContact CRM customer portal, which provides CRM data and resources for external client usage

  4. Panviva Amplifies Focus On Customer Experience And Empowers Companies To Master Digital Transformation

    Panviva, a leading omnichannel customer experience company, today announced the launch of Digital Orchestrator – a platform that creates, curates and delivers real-time knowledge to any channel or device a customer or employee chooses to use

  5. CX Vs HX: Deloitte Research Uncovers How Emotional Experiences With Brands Shape The Customer Lifecycle

    As consumer interactions become more digital, customers are looking for more human, stronger emotional connections to the people and organizations they do business with, according to a study released today by Deloitte

  6. CallMiner Partners With Teleperformance Subsidiary Praxidia To Offer Voice Of The Customer Interaction Analytics Solutions

    CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy Praxidia Knowledge Services, a specialized subsidiary of the Teleperformance Group, to optimize agent quality and customer satisfaction for contact centers and customer experience (CX) teams across the globe

  7. Rockland Trust Launches Ad Campaign Through The Voice Of The Customer

    Rockland Trust introduced a new fully-integrated advertising campaign portraying the multifaceted lives of its customers from their perspective and how the Bank helps them achieve their goals

  8. Endesa Taps IBM Watson And IBM Cloud To Deliver Superior Customer Service Through Its AI Contact Center

    Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call center into an AI contact center to help deliver quick and personalized customer service

  9. 3CLogic Announces New Omnichannel Integration With ServiceNow Digital Workflows And Agent Workspace.

    3CLogic, a leading provider of cloud contact center software for enterprise businesses, recently announced its newest offering for ServiceNow, as it continues to extend its existing native integration with the service management platform

  10. COPC Inc. Announces Customer Service Journey Consulting Program

    COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces the global availability of a consulting program to manage the customer service journey, providing a new way for any company to address performance issues with their customer care operations